IT Service Manager
Scandinavian Building Services
- Edmonton, AB
- Permanent
- Full-time
- Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.
- Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term and offer a tuition reimbursement program to continue your professional development.
- Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada and growth into the US.
- Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
- Benefits: We offer a comprehensive medical and dental plan as well as personal days off.
- Technical Escalation Point: Serve as the final escalation point for complex IT issues needing advanced troubleshooting.
- System Setup & Deployment: Oversee and participate in the deployment, configuration, and secure implementation of IT infrastructure.
- Software & Systems: Manage tools like M365 suite, Active Directory, Meraki, and backup solutions.
- Networks & Security: Maintain local networks, servers, and security systems through patching, monitoring, maintenance, and modifications.
- Emergency After-Hours Support: Triage and prioritize tickets and calls during after-hours, including weekends and holidays. This is an anticipated cycle, two weeks on and two weeks off.
- Inventory: Maintain accurate and up-to-date hardware inventory levels.
- Compliance: Conduct regular audits to ensure adherence to IT processes, policies, and practices.
- Support strategic succession planning of the team, which is backed by cross-training and development programs
- Uphold Company values and mission
- Demonstrate leadership throughout the organization
- Lead and supervise IT team members
- Address IT team performance, personnel issues, and policy implementation
- Share IT knowledge and coach the team on best practices
- Manage unpredictable situations diplomatically
- Maintain personal and colleagues' safety by following health and safety regulations
- Collaborate with the IT team and the Director to develop, update, and maintain IT SOPs and knowledgebase articles.
- Manage software and hardware life cycles.
- Oversee user onboarding and offboarding, ensuring system security and a positive experience.
- Coordinate and deliver IT projects, providing status reports to the Director as needed.
- Communicate regularly with the Director to clarify requirements.
- Ensure monthly departmental KPIs are met, adjusting as needed.
- Assist the team with day-to-day activities while leading the department.
- Administer and maintain the MDM solution.
- Communicate with users regarding the status of new devices.
- Manage and approve replacement device requests as necessary.
- Ensure all systems are patched to protect against vulnerabilities.
- Managing endpoint devices such as laptops, servers, mobile devices, and peripherals includes imaging, configuration, and asset tracking.
- Assess technology and software solutions to address business requirements, providing recommendations as necessary.
- Supervise the implementation and facilitate training on new technology solutions as needed.
- Help all users as required.
- 20 minute preliminary phone interview with our Recruiter
- 20-40 minute assessment (depending on optional practice questions or breaks)
- 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role