Product Operations Manager, APAC - Temporary
Arc'teryx
- North Vancouver, BC
- Temporary
- Full-time
- Managing cross-functional communication between teams
- Building close relationships with all business teams and supporting change management initiatives and engagement
- Managing multiple projects; ensuring regular status updates are communicated
- Identifying risks, benefits, and impacts of all project requests
- Linking regional and cross-departmental processes to ensure clear deadlines and expectations
- Supporting the implementation of cross functional Standard Operating Procedures (SOPs) and process mapping tools, using standardized templates
- Recommending new process, process flows, tools or systems solutions that are aligned with company goals
- Managing all APAC inputs/outputs in the Go-to-Market (GTM) calendar, ensuring all deliverables are on time, and that risks or changes are communicated and solutioned with the Product Ops team
- Collaborating with cross functional partners and evolving the GTM process
- Analyzing the current business processes and collaborating with users to identify process improvement areas
- Building and recommending new processes, process flows, tools or systems solutions that are aligned with company goals
- Setting clear timelines and deliverables with HQ teams to support regional needs and local deliverables, on stage-gate and additional assets
- Understanding regional business and their needs; sharing and relaying context to the global HQ teams (and vice versa)
- Maintaining user guides and online help tools
- Preparing meeting agendas
- Collaborating with the Product Ops team to document end-to-end processes as needed
- Upholding Fair Labor Association's Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing throughout the Arc'teryx supply chain
- You have 5+ years' experience in Merchandising, Product Development, Wholesale and/or Retail Buying roles
- You have a strong understanding of the active apparel market within the outdoor industry
- You are familiar with the key outdoor activities we make products for, and you have a specific knowledge of the Chinese market and consumer
- You speak fluently in Mandarin and English
- You have strong organizational skills and excellent attention to detail
- You have effective and efficient time management skills, strong analytical skills, and excellent communication and presentation skills
- You have an excellent understanding of the design and development process
- You have strong leadership and teamwork skills, able to facilitate work across multiple internal departments, and effectively collaborate with our global teams
- You are proficient in the use of Adobe, Microsoft Office and SmartSheets/ similar project management tools
- You are willing and able to travel between and within Canada and China, as well as to other destinations as required for tradeshows, presentations, meetings, consumer events, etc.
- You are proactive in identifying the root cause of issues and developing solutions
- You are highly flexible and adaptable when faced with ambiguity
- You demonstrate the ability to balance autonomy and collaboration well
- You demonstrate the ability to inspire breakthrough thinking and continuous improvement
- You possess the drive to seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it