Counter Manager (Designated Beauty Advisor) - Holt Renfrew Vancouver

• The Counter Manager is a crucial position within the Charlotte Tilbury brand, responsible for driving effective and efficient operations

• This role embodies the 5 Ps: Professional, Proactive, Passionate, Prescriptive, and Potential

• Drive financial results in-store to meet and exceed plan, focusing on Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)

• Lead by example on personal KPI goals, communicating and managing agreed goals with staff members

• Demonstrate expertise in retail artistry brands, showcasing entrepreneurial spirit while adhering to Company guidelines

• Customer Service

• Manage customer queries using sound judgment and achieve positive outcomes

• Collaborate with the Account Executive/Coordinator and Area Trainer to ensure continuous training and development of the team, upholding Charlotte Tilbury standards in both service and artistry

• Extend exceptional customer service beyond the in-store experience whenever possible

• Team Management

• Anticipate staffing needs, sourcing and selecting talent to deliver business objectives, including a bench for freelance and permanent staff

• Determine individual and team sales targets to meet and exceed plan

• Analyze business performance and proactively plan strategy within day-to-day business and events

• Ensure the counter is customer-ready from open to close of business

• Maintain required inventory levels and accurate stock files

• Control store expenses, such as counter consumables, within budget guidelines

• Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team

• Maintain technology on the counter and raise operational issues for resolution in a timely manner

• Store and Retail Partner Relationships

• Establish and develop cooperative and mutually respectful relationships with the store retail operations team

• Suggest win-win opportunities to drive sales within the store

• Schedule team coverage to optimize customer flow

• Maintain excellent counter hygiene standards and uphold store standards and policies at all times

Charlotte Tilbury