Tool Rental Service Technician: Full Time - CAMPBELL RIVER
Home Depot
- Campbell River, BC
- $21.50 per hour
- Permanent
- Full-time
- Performing preventive maintenance on tools
- Forecasting and maintain an adequate inventory of parts for repair
- Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
- Cleaning, inspecting, and preparing tools for rental to customers
- Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
- Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
- Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
- Helping customers by providing information and answering questions
- Ensuring rental equipment is properly displayed, signed, and maintained
- Troubleshooting and maintenance of all equipment
- Demonstrating working knowledge and/or hands-on experience with all products in department
- Must operate cash register and follow all related procedures
- Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
- Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
- Providing outstanding customer service
- Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"
- Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
- Ability to work a flexible schedule including evenings and weekends
- Excellent communication skills and customer service skills
- Knowledge of all policies, procedures and duties related to customer service
- Excellent decision making ability and problem solving skills
- Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.