Service Writer (1 year Term)
Maxim Truck & Trailer
- Calgary, AB
- Temporary
- Full-time
- Processes internal and external customer requests through a variety of methods and books work into the shop.
- Performs unit intake process upon its arrival at Maxim
- Liaising between our shop and the customer during the repair process
- Performs unit pick-up process
- Reviews repair orders to ensure complete and accurate information.
- Closes retail work orders by creating invoices based on information collected.
- Reconciles sublet accounts and “splits” work orders so the completed work is billed and the unfinished is forwarded to the correct area for action.
- Provides estimates for customer requests and standard work on P&D new vehicles and for customers purchasing a batch of vehicles (tenders), either new or used
- 3+ years’ experience in the medium/heavy duty truck industry
- Front line customer service experience
- Invoicing experience with knowledge of debits/credits
- Technical product knowledge is preferred
- Knowledge of International (Navistar) warranty an asset
- A team player with a strong commitment to the customer
- Ability to build long-term relationships with customers and vendors
- Possess strong listening, problem solving and decision making skills
- Excellent fact finding and analytical skills
- Strong aptitude for numbers, shows attention to detail
- Basic computer experience: MS Word, Internet, email, keyboarding, data entry
- Exposure to a central billing system; knowledge of Karmak preferred
- Organized, sets and meets priorities
- Flexibility to adapt to changing demands
- A competitive hourly wage
- Group benefits including health (drug card), dental & vision
- RRSP plan with company match
- Educational assistance plan
- Employee referral $$ bonuses
- Opportunities for advancement
- Strong team environment
- Support of a national company