Parts Advisor-Part time
Fraserway RV
- Kelowna, BC
- $20.00-22.00 per hour
- Permanent
- Part-time
- Opportunities for career growth and development
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused around social action and getting together as a team
- Adhere to the company’s Mission, Vision & Values
- Assist in retail customer purchases
- Knowledge of the location of all parts and installation techniques
- Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
- Verify prices and enter orders into the computer
- Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer
- Ability to provide substituted parts information for obsolete/upgraded
- Responsible for following up on back orders by checking with other parts personnel and sources to determine the status of orders and provide answers to customers
- Establish a good relationship with distributors, dealers, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system
- Merchandise new parts
- Transport parts to and from service technicians to maintain technician efficiency
- Enter sale prices into the computer
- Replace price stickers when pricing changes or when stickers age
- Clean, organize and stock the till area, shelves and displays
- Make signs for weekly/monthly sales
- Stock return slips and bags
- Update received parts to correct inventory bin location and move parts to correct location upon receiving
- Discard and recycle boxes, crates, garbage, etc. to proper bins
- Empty garbage containers
- Keep and maintain all aspects of parts areas clean of dirt, debris, and clutter
- Cover shifts for coworkers’ scheduled time off and sick days
- Retrieve required information needed for parts orders
- Control shipping & receiving of all parts and accessories
- Maintain a clean and safe warehouse environment
- Writing waybills
- Return parts in a timely manner
- Inventory cycle counts per quarter/per year
- Update purchase order comments with the newest information
- Answer the phone if others are unable to attend to the call
- Any other task and activity as assigned by the Manager
- Have exceptional customer service
- Be mechanically inclined
- Have a passion for the outdoors
- Have retail parts and inventory experience (considered an asset)
- Have basic computer skills (Word, Excel, Outlook, etc.)