Bilingual Customer Success Manager

Toronto, ON
$55,000-64,000 per year
Permanent
Full-time

8 days ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Global Payments is seeking a bilingual (FR/EN) Customer Success manager based in our Markham office (Hybrid Model). This position reports to the Manager, Small & Medium Enterprise. The primary purpose of the CSM is to generate revenue, retain existing merchant accounts and maintain an excellent relationship by Proactive Initiatives and providing superior customer service for high value, small and medium enterprise.What’s in it for you?

Competitive base salary + quarterly sales incentives
OTE - $55,000 - $64,000
Hybrid work model
Benefits after 30 days
Coaching from top of class sales professionals and leaders
Growth and development opportunities
Innovative and established industry
Fast paced and challenging environment

RESPONSIBILITIESRevenue GenerationIdentify all sales opportunities within assigned Small Business PortfoliosCross Sells/Up Sells of bank card servicesTerminal sales and upgradesRe-pricing of merchants to profitable level where applicablePromote and Sell additional services offered by Global Payments and Existing PartnersCustomer Retention / Account MaintenanceHandle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BPProactively call our top merchants to ensure a positive relationship is maintainedMaintain a 60% save ratioAdd Locations SetupsEquipment setupsLeading Integration ProjectsAccount ChangesNew Merchant Location SetupsIntegrated POS SetupsCustomer ServiceOne stop Resolution24-48 hour follow up with all Voice mail, Incidents, EmailsStrong follow up for all setups and ordersMinimize all escalation issues at first point of contactAll issues must be documented in CSP with follow up resolutionsRequired QualificationsHigh School diplomaFrench and English communication skills (written and spoken)1-2 years of Sales or B2B customer service experienceStrong negotiation skillsStrong outbound and inbound phone sales skillsStrong telephone and relationship buildingAbility to identify all merchant needs and issues using probing skills and utilizing open ended questionsEffective time management / organizational skills to deliver products and services to clientsStrong knowledge of several of PC based applications including: Word, Excel, Outlook, and Intranet***Ready to Elevate Your Career?Apply now and become part of a global leader in commerce solutions!This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:“The position listed in this requisition is ineligible for the referral bonus award program”#LI #HybridGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

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