Full Time Administrative Community & Family Services Worker

• Perform general office duties such as answers telephone, direct enquiries, and answer inquiries; greet visitors and direct them to the appropriate person(s); file documents electronically or manually.
• Provide accurate, timely and highly organized administrative support including preparing memos, correspondence, taking/circulating/posting approved minutes, maintaining files, preparing presentations, reports, and other documentation.
• Process out-going mail including courier parcels assist with the daily mail opening and distributes as required; pick up mail.
• Maintain databases (e.g. employee/volunteer information, contact lists, inventory); maintain input into Salvation Army Management Information System (S.A.M.I.S).
• Responsible for Service Agreements/renewals for building equipment; to ensure the ongoing maintenance of all office equipment (e.g., photocopiers, fax machines, telephones, computer, and printers); ensuring all required supplies are in stock and repairs are dealt with expediently.

• Conduct initial intake application and screen clients for general emergency assistance, including food, clothing household needs, referrals etc.
• Oversee the activities of the food bank, organize, and ensure that the food bank is tidy and clean, ensure that adequate stock levels are maintained, sort and process donated and purchased goods.
• Under the direction of the Community Ministries Director, assist with new and existing program and service provisions in the community.
• Network and liaise behalf of clients with referral agencies and/or other community sources as required; participate at community meetings as directed.
• Maintain accurate records of client information in Linked to Feed and on The Salvation Army's computer system while maintaining confidentiality.
• Ensure donations are organized to date and appropriate locations, prepare and hand out hampers, and provide client vouchers.
• Support, assist, supervise, train and schedule volunteers, demonstrate work methods and ensure they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.

• Perform duties such as receive donations, issue donor receipts for income tax purposes, weekly bank deposits, filing of bank records.
• Maintain and update inventory lists on a regular basis and submit to Divisional Headquarters as required.
• Ensure that Ministry Unit policies and procedures are followed for the safe/secure handling of all monetary donations received and appropriate documentation of gift cards and various vouchers is maintained.
• Responsible for accounts receivable/invoicing and coding and submitting accounts payable invoices/bills for payment to RAC for processing.
• Process travel and corporate credit card expenses through Business World/TEM and receipting through Shelby.
• Ensure the maintenance of Petty Cash fund, handle and reconcile petty cash and other floats, ensure balance is appropriately safeguarded and replenished on a regular basis.
• Ensure the maintenance and accuracy of ledger, prepare for audits, report any discrepancies in budget, process Corps Officers expense claims.
• Ensure that Ministry Unit policies and procedures are followed for the safe/secure handling of all monetary donations and follow direction on the compliance and adherence to Operating Policies and Procedures (i.e., gift cards, vouchers, etc.).

• Oversee, support and where applicable participate in the following seasonal programs provided by the Community and Family Services i.e., Christmas Hampers, Camp Programs and aid with other programs as required.
• May participate in current and/or future Christmas campaigns including, but not limited to the following:
• Christmas Mailing appeal preparation, processing deposits, receipting and thank you letters; maintain online database.

• Ensure that the Community & Family Services and Food Bank area is tidy in relation to appearance, condition and safety as recommended by Public Health etc.
• Ensure all procedures, rules and guidelines for the safety and security of staff and clients are enforced and respected.
• Report any hazards or needed repairs immediately.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

• This is a permanent part-time position based on 37.5 hours per week.
• Flexibility in scheduling is required, some weekend and evening work may be required.
• The Supervisor will set the hours of work and work schedule.
• Working environment is typically in the office in generally agreeable conditions.
• This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time.
• Work will expose incumbent to deal with disagreeable/angry clients.
• Ability to lift/move 20 - 29 pounds.
• Some travel, up to 10%, can be required.

• Completion of a diploma program from a recognized institution in Social Services, Administration, Business, or related field.
• Able to provide a valid Safe Food Handlers Certification if requested.
• Non-Violent Crisis Intervention Certification and First Aid/CPR preferred.
• Alternative combinations of education and experience may be considered.

• Minimum of two (2) years of prior related experience, including experience working with multi-barriered persons with mental health issues
• Senior administrative experience and use of office equipment/tools.
• General accounting experience
• Valid Ontario Class “G” Driver's License, own vehicle, and insurance, provide an original copy of current driver's abstract for review and verification that it satisfactory to The Salvation Army, in its sole discretion, is required.

• Proficiency in all Microsoft Office products is required - i.e., Word, Excel, Publisher, PowerPoint, etc.
• Adaptable, proactive and a self-starter and self-motivated/disciplined.
• Ability to maintain information in confidence and exercise good judgement.
• Ability to learn, adapt, and utilize technology and processes quickly.
• Attention to detail, problem solving and analytical skills.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Self-directed with superior organizational skills, time management skills, ability to prioritize and effectively handle multiple priorities/tasks; the ability to complete assignments and meet competing deadlines with minimal supervision.
• Ability to clearly and concisely, compose/proofread/edit documents such as letters, memos, and e-mail.
• Must have strong interpersonal and communication skills (written/oral).
• Always represent The Salvation Army in a professional manner, respecting its mission, culture, and values
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army