Change Manager

• Business group: HR Change Management Office – The HR Change Management Office leads enterprise-wide HR initiatives with a strong focus on communication and organizational change. The team consists of 10 members, including Change Managers, a Communications Manager, and two Communications Specialists.
• Historically, the team has been communications-heavy (newsletters, intranet content, events, town halls), but is now shifting toward deeper, more formal change management work.

• The team is supporting a large-scale, multi‑year payroll modernization initiative (ECP), running through July 2027. This project is a top priority for HR leadership, designed to overhaul Canadian payroll operations, reduce manual processes, automate workflows, improve governance, and address long-standing payroll accuracy issues. The solution will be cloud-based, with two consulting firms supporting the technology and payroll components.
• The project is currently in Phase 1 (Discovery), which includes current‑state process mapping and stakeholder identification. Subsequent phases include:
• Wave 2 (Aug–Dec 2026): System configuration, data integration, QA and UAT
• Jan–July 2027: Migration, modernization, go‑live, training, communications, job aids, readiness, hypercare
• The consulting partners will roll off shortly, and the contractor will transition into a key role supporting change activities.

• Design and implement change management strategies supporting large, complex HR initiatives, with guidance from the Senior Manager.
• Lead end‑to‑end change activities for small to mid‑size initiatives, or a dedicated change workstream within a larger project.
• Support execution of change tactics: communications, training, awareness campaigns, stakeholder engagement, readiness assessments, and more.
• Collaborate with GHR teams, HRBPs, COEs, HR Solutions, and other stakeholders to develop and deploy change strategies.
• Develop communication content for internal audiences using multiple formats and channels (SharePoint, intranet, internal social platforms).
• Review complex process documentation and translate it into digestible training materials and user-friendly content.
• Deliver employee communications and engagement pieces to build awareness and enthusiasm for the project.
• Support go‑live strategy development, training delivery, and change network planning as needed.
• Contribute to ad hoc project tasks in a dynamic project environment.
• Portfolio will include dedicated support for the ECP payroll modernization project.

• This role offers a unique opportunity to influence a major HR transformation at a Big Five bank. You’ll work closely with engaged leaders who encourage initiative, creativity, and ownership.

• You’ll join a collaborative, positive team culture and gain valuable experience supporting a flagship enterprise modernization effort—an excellent addition to any HR or change management career path

• 1+ years of experience in change management
• Experience supporting strategic project and change plans that drive measurable outcomes
• Experience with MS tools: Excel, PowerPoint and Word
• Experience with SharePoint, Intranet, internal social platforms

• Experience with video editing, graphic design
• Strong presentation skills, writing, layout and design skills
• Experience with creating and delivering presentations to senior stakeholders
• Change management certifications: Prosci, CCMP/ACMP

• Exceptional time management and prioritization skills
• Excellent relationship building skills, with the ability to build and manage stakeholder relationships across many diverse stakeholder groups including Senior Executives
• A positive attitude, a desire to learn, a willingness to roll up your sleeves to get work done either independently or as part of a team
• Keen sense of storytelling, paired with superior writing and editing skills.
• Ability to communicate at all levels with clarity and precision, both written and verbally, easily switch between creative writing/story-telling and tactical writing

• Post-secondary degree or diploma in HR, Business, Communications or related discipline
• Change management certifications: ProSci, CCMP/ACMP are an asset
• Certified HR (CHRP) would be an asset

• Demonstrate solid, practical change management expertise
• Be proactive, resourceful, and quick to learn technical payroll concepts
• Build strong stakeholder rapport and represent the team professionally
• Create polished deliverables independently with minimal oversight
• Understand organizational culture and apply appropriate communication approaches
• Confidently propose solutions (e.g., training plans, communication strategies) and drive them forward

• 2 rounds – standard situational and behavioral questions, could involve scenario-based questions
• 1st Teams Video Interview – with HM and a team member – 30 minutes
• If candidate gets invited to 2nd round, they will likely ask for a relevant sample of recent work for HM’s review (can sanitize if confidential)
• 2nd with Director and project stakeholder – in person– 1 hour

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.

ProViso Consulting