The Financial Services Office is seeking applications for the ADS Level 5 - Student Financial Services Clerk. Located in the Student Financial Services/Registrar's Office and reporting to the Assistant Manager. The Student Financial Services Clerk is the first point of contact for persons requiring registrar and student financial assistance at the University. We are looking for a friendly, outgoing and confident team player. This position involves a wide variety of multi-tasking with deadlines and confidentiality.What we offer:
Comprehensive Health and Dental Plan
Post Retirement Benefits
Tuition Waivers
Health and Wellness on Campus available to staff
Professional Development Opportunities
RESPONSIBILITIES:
Providing exceptional customer service either at the counter, on the telephone or by email to students, faculty, staff, and general public in a fast-paced environment
Assisting students throughout the course registration process, including course changes and discontinuations, changes to faculties, declaring majors & minors, transcript requests, degree audits, academic appeals, regulations and standing
Analyzing student accounts to ensure proper fees are charged accordingly
Financial aid assistance - scholarship, awards, bursary processing; verifying and processing student loans and confirmation of enrollments
Processing and receipting University revenue from various sources, primarily students, such as tuition, fees, residence, and meal plans; including balancing daily cash and preparing bank deposit
Other duties as requested
QUALIFICATIONS:
Successful completion of a two-year post-secondary program in accounting, business, or similar
Proven record of providing exceptional customer service in a fast-paced environment
Energetic with a positive “people-first” attitude
Excellent analytical and critical thinking skills
Ability to be empathetic and have skills to de-escalate situations and identify the underlying issues of a problem
Exemplary professional, interpersonal and communication skills
Knowledge of accounting procedures and functions, specifically in relation to accounts receivable activities, would be considered an asset
Experience working with computerized accounting systems, spreadsheets and database query programs would be an asset
Demonstrated ability to work independently or as part of a team while meeting regular deadlines
Application Instructions:Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link below.If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.UPEI is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. UPEI is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, . Applications will not be accepted via email.Only those applicants who are invited to an interview will be acknowledged.Note that this site is not compatible with some mobile browsers (e.g. iPad, iPhone). Upon successful submission of your application, you will receive an auto-reply to your email address advising your application has been received. If you do not receive an email, please check your spam folder and/or try submitting your application via a different web browser (Google Chrome, Firefox, etc).
