Project Manager, Professional Services - North America

Pigment

  • Toronto, ON
  • Permanent
  • Full-time
  • 15 hours ago
Join Pigment: The AI Platform Redefining Business PlanningPigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time.Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.As a Project Manager, you will partner closely with Solutions Architects and cross-functional stakeholders to deliver successful Pigment customer implementations, ensuring customers understand the platform's value and achieve strong adoption. You will own project scope, timelines, and budgets, keeping all contributors aligned on progress and priorities while maintaining clear internal reporting and escalating issues when needed. You will proactively respond to customer requests for project resources, anticipate risks and challenges, and drive mitigation actions to keep projects on track. Through a collaborative, communicative, and process-driven approach, you will support Solutions Architects and help ensure consistent project success. \nAdditional Responsibilities:
  • Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
  • Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
  • Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap
  • Participate in updating Pigment's project management methodology
  • Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution
Minimum Requirements:
  • BA/BS degree required, MBA or other relevant advanced degree preferred
  • 4 years of experience in project management, sales or professional services at a software or SaaS company
Preferred Qualifications:
  • Highly organized and strong attention to detail to make sure that deliverables and projects are completed on time.
  • Ability to act as a leader and a team member first supporting internal project team members in achieving their tasks with minimal disruption
  • Ability to act as a mediator for stakeholders with conflicting requirements and help create consensus to move towards a shared goal and outcome.
  • Proven track record of building strong customer relationships, a deep sense of empathy and dedication
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
What We Offer:
  • Competitive compensation package Stock options to ensure you have a stake in Pigment's growth
  • Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
  • We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco
  • High-end equipment (based on stock/availability) to do your work in the best conditions
  • Employer-sponsored 401(k), enabling you to prepare for retirement
Who We Are:
  • Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
  • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
  • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
  • Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
  • Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
\nWe conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our .

Pigment