Official Internal Job Title: Sales Technician - Service to PolicyholdersStatus: Hourly (Fixed Term)Job Description:Are you passionate about customer service and the insurance industry? Are you looking to join one of the top insurance companies in Canada and learn alongside leading sales executives?Beneva Insurance is seeking an energetic Inside Service Representative for this 1-year contract position. You will be responsible for working collaboratively with our internal partners to manage and provide a high level of service to Advisors and an in-force block of our small and mid-sized Clients.Vacancy: 1 TemporarySalary range: $60,960 - $76,200/year*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications and experience.KEY RESPONBILITIESDeliver professional and trusted service to Advisors and ClientsActively seek to find creative solutions to client and advisor inquiries regarding claims, administration, premiums, billing issues, etcWork in collaboration with the client, the sales team and internal partnersBuild solid relationships both internally and externally and foster customer satisfaction and loyaltyParticipate in internal workshops focused on developing or improving processes.Perform other tasks as requiredREQUIREMENTSCollege or University degree in Administration or Business is an asset2 years experience in a customer service and administration focused role in the Group Insurance industryPassion for customer service and problem solvingGreat understanding of issues related to group insurance plans in Ontario and Western Canada is an assetMust be able to multi-task, acquire information quickly, and be pro-active and accountable.Demonstrated ability to take initiative and adapt to new systems and proceduresExcellent interpersonal, organizational and communication skills (both written and verbal) in order to deliver exceptional customer service.#LI-ENG#LI-HybridBeneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.Follow us on Instagram !
