Sales Associate / Membership Educator

• Welcome everyone who enters the studio with enthusiasm, energy, and knowledge about Orangetheory Fitness.

• Maintain the front desk area, answer phones, and interact with members and guests.

• Present the Orangetheory Fitness concept to interested people; often called intros.

• Give studio tours and highlight key features of the workout and facilities.

• Sell studio memberships and package offers to prospective clients.

• Follow up with leads from calls, walk-ins, campaigns, events, and digital inquiries.

• Maintain accurate records in sales systems and track your performance toward sales goals/KPIs.

• Work hand-in-hand with trainers to guide prospects through their first class or introductory workout.

• Build strong relationships with current and prospective members through excellent service.

• Support marketing and outreach events to engage the local community.

• Help ensure the studio is organized, clean, and presentable.

• Sales Associates are typically expected to meet or exceed sales goals (individual and studio targets).

• Some roles may involve tracking and reporting sales metrics as part of studio performance standards.

Orangetheory Fitness