Customer Service Coordinator

Montreal, QC
Permanent
Full-time

6 days ago

Are you bilingual, highly organized, and love solving problems before anyone notices them?We’re looking for a Customer Service Coordinator who thrives in a fast-paced, growing food company in Montreal’s West Island. This isn’t your typical “answer phones and reply to emails” role. You’ll be the heartbeat of our customer experience, keeping things running smoothly while helping our clients feel taken care of.What you’ll do:

Be the first point of contact for our clients, helping them with orders, questions, and any hiccups along the way.
Proactively identify issues before they become problems—and suggest smart solutions.
Coordinate with internal teams to make sure orders, deliveries, and logistics are flawless.
Keep things organized, from tracking shipments to managing documentation.
Collaborate with sales and operations to improve processes and create an even better experience for our customers.

Who we’re looking for:

Bilingual (English & French) – fluent communication is key.
Solution-oriented mindset – you see challenges as opportunities to improve.
Highly organized – you can juggle multiple tasks without dropping the ball.
Proactive – you don’t wait to be told what to do; you anticipate needs and act.

Why you’ll love working with them:

Be part of a growing, dynamic food company with an energetic team.
Make a real impact on how our clients experience our brand.
Work in a healthy work environment, where your ideas and initiative are valued.

If you’re ready to take ownership, stay two steps ahead, and make our customers happy every day, we want to hear from you. Apply with your CV and we can schedule a quick meeting to discuss further.

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