Agile Product Owner

Lighthouse Technology Services

  • Calgary, AB
  • $45.00-60.00 per hour
  • Contract
  • Full-time
  • 24 days ago
*Calgary, AB or Edmonton, AB Hybrid Contract Opportunity*Lighthouse Technology Services is partnering with our client to fill their Agile Product Owner position! This is a 12+ month contract opportunity and will be hybrid (onsite 3-4 days/week) in Calgary or Edmonton, based on candidate's location. This role will be a T4 employee of Lighthouse Technology Services.Position OverviewWe are seeking a dynamic and experienced Agile Product Owner to join our team. The ideal candidate will have strong delivery skills, hands-on SAP CRM expertise in a Call Center environment, and excellent storytelling abilities. This person plays a key role in working with our Call Center Agile Team in sprint planning, building stories and testing.What You'll Be Doing:
  • Craft compelling narratives that communicate product vision and inspire stakeholders.
  • Translate customer needs into detailed requirements and user stories, collaborating with design and IT teams for delivery.
  • Lead the Customer Care Agile SCRUM team, facilitating grooming sessions, stakeholder reviews, and daily scrums.
  • Work with other Product Owners and delivery teams to integrate new technologies and methodologies for improved customer interactions.
  • Use user-centered design thinking to enhance experiences for Customer Care agents, analyzing and improving key performance indicators.
  • Partner with cross-functional teams to finalize project plans and ensure business goal alignment.
  • Lead prioritization meetings to balance customer experience, performance, and operational support.
  • Leverage advanced data analysis to generate insights and inform improvements.
  • Conduct User Acceptance Testing to ensure quality delivery.
What You'll Need to Have:
  • Agile SCRUM Product Owner or equivalent certification.
  • 3-5 years of project management/agile scrum experience.
  • SAP CRM experience in a call center environment.
  • Bachelor’s degree in Business Administration, Project Management, or related field.
  • Deep understanding of SAP CRM and/or Salesforce in customer care and campaign management.
  • Strong project management skills with cross-functional user experience planning.
  • Experience documenting user stories, business cases, and UAT plans.
  • Expertise in sprint planning and product backlog prioritization.
  • Background in the utilities sector and/or contact centers.
  • Familiarity with Agile Project Management tools (JIRA, ADO, Smartsheet).
  • Proficiency in Microsoft Office Suite and database applications.
Pay Range: $45-$60+/hr CADQuestions about any of our jobs? Email us at?View all of our open jobs here:?

Lighthouse Technology Services