Desktop Support Specialist - L1

Global Relay

  • Vancouver, BC
  • $50,000-60,000 per year
  • Permanent
  • Full-time
  • Just now
Who we are:For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your Role:This position provides enhanced technical and end-user support for desktop computers, client-server based desktop applications and related corporate wireless devices to office staff. Responsibilities will include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software, and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life cycle for company hardware, software, and periphery components. The ability to provide enhanced support to non-windows based desktop operating systems such as Ubuntu is considered a significant asset. Knowledge and enhanced experience working with ticketing and desktop management applications and systems. These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem solving skills as well as the ability to work in a team or with minimal.Your Job:
  • Troubleshooting and resolution of issue relating to operating systems (Windows 10, Mac, and Ubuntu) and software applications installed on devices
  • Investigation, diagnoses, troubleshooting HP- hardware, and A/V equipment's for conference rooms
  • Deployment of images on Windows / MAC /Ubuntu workstations using deployment tools like SCCM or MDT / Landscape
  • Attention to details
  • Maintain proper assets tracking records.
  • Ability to communicate effectively, both orally and in writing
  • Ability to follow run books and knowledge base
  • Ability to work independently on assigned tasks or in contribution to a team project
  • Ability to prioritize assigned workload and respond quickly to critical issues
  • Service request ticket creation, administration, and closure
  • Responsible for attending user's issues related to their domain accounts and access permissions
About You:
  • Solid knowledge of desktops, operating systems, for troubleshooting purposes
  • 1-3 years' experience building, troubleshooting, and deploying hardware devices (desktops, laptops, tablets, printers, and mobile devices)
  • 1-3 years of experience diagnosing, troubleshoot, and resolving hardware, software, network issues
  • Solid knowledge and some experience with scripting and automation for servers and desktops would be considered an asset
  • Relevant industry certifications are considered an asset:
  • CompTIA A+
  • CompTIA Server+
  • Apple (ACSP, ACTC)
  • MCTS/MCITP
  • Ability to learn quickly, demonstrating the ability to work independently in a fast paced environment
  • Hands-on experience with SCCM /MDT
  • A keen interest in computer hardware and systems technology
  • Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
  • Comfortable working under pressure in a fast-paced environment
  • Excellent interpersonal and communication skills in both verbal and written English
  • Strong skills in keeping organized and taking initiative
  • Highly resourceful with good problem-solving abilities
  • Ambition to improve skill set and knowledge base
  • Ability to work in shifts which will include weekends
  • Knowledge of IP phone systems is considered an asset
Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$50,000—$60,000 CADWhat you can expect:At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.To learn more about our business, culture, and community involvement, visit .

Global Relay