Pharmacy Program Team Lead

• Coordinate prescription workflow and related activities to meet daily deadlines;
• Ensure workload is shared equitably among associates, including those in other teams;
• Coach and mentor their team members;
• Actively contribute to the successful on-boarding of new hires and cross-training of existing associates;
• Collaborate with other pharmacy associates to achieve desired results;
• Ensure team monitors outgoing shipments to ensure delivery occurred within desired time frame;
• Consult regularly with Pharmacy Manager, Pharmacists and other pharmacy program management;
• Resolve or escalate operational and customer issues through a solution-based approach;
• Maintain comprehensive knowledge of, and documentation on, the drugs/programs assigned to their team;
• Maintain working knowledge of the drugs/programs assigned to other teams;
• Able to disseminate knowledge and information efficiently to their team;
• Act as a Subject Matter Expert for their program portfolio;
• Work collaboratively with other Innomar business units and ABSG Patient Programs (including Health Forward) in fulfilling pharmacy responsibilities in program development and execution;
• Participation in and representation of pharmacy at interdepartmental meetings;
• Prepare/review and process manual claims and audits in a timely manner;
• Liaise with the pharmacy Accountant to manage accounts receivable, assignment of benefits, and related documentation;
• Enter prescriptions into the computer; retrieve and/or correct data in computer;
• Assist team in completion of day-to-day activities to meet Program deadlines;
• Screen calls and gather relevant information for Pharmacist;
• Oversee inventory management practices;
• Ensure timely completion of routine administrative tasks;
• Understand pharmacy performance metrics;
• Review and analyze reports, invoices or other financial documentation;
• Prepare, review and/or maintain Quality Assurance documentation, including CAPAs;
• Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations
• Fulfill any other duties within their scope of practice as outlined in the Job Description relevant to that designation;
• The Pharmacy Program Team Lead will also be assigned other duties and tasks as required from time to time;

• Strong preference to have Professional Certificate of Registration with Provincial College of Pharmacy and two (2) years related experience;

• Minimum two (2) years Specialty Pharmacy experience.
• Excellent knowledge of pharmacy operations.
• Knowledge of pharmaceutical industry an asset.
• Previous supervisory or management experience an asset.
• Strong proficiency in Kroll and adjudication practices.
• Excellent knowledge of Public, and private TP payers' policies.
• Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint);
• Bilingualism, French/English is an asset.
• Working knowledge of ABSG Programs an asset.
• Strong written and verbal communication skills.
• Effective conflict-resolution skills.
• Demonstrates honesty and integrity in their interactions.
• Creates a positive work environment and encourages team member to share ideas.
• Contribute to individual development of team members through effective coaching.
• Ability to work independently and in a team environment.
• Excellent time management skills, with the ability to multi-task and maintain accuracy.
• Meticulous and well-organized, with strict attention to detail.
• Makes sound decisions and takes responsibility for them.
• Excellent problem-solving ability.
• Able to work under pressure and adapt quickly to changing business needs
• Willing to go beyond the call of duty and motivates team to do the same.
• As part of your job duties, you may be required to lift up to 50 lbs.

Cencora