IT Support Engineer - Bilingual

Direct IT Recruiting

  • Quebec City, QC
  • Permanent
  • Full-time
  • 19 days ago
OverviewWork Experience: IT Support Engineer, O365, Active Directory, Group Policy, ServiceNow, iPhone, Tablets, IMAC, Desktop Support, SCCM, email, Remedy, Bilingual French / English
Industry: InfrastructureDESCRIPTION:
  • Proficiency in both French and English language
  • Advanced knowledge in infrastructure projects, operations systems, and data analytics.
  • Assisting with troubleshooting issues using remote management software (LogMein, TeamViewer).
  • Testing, troubleshooting, and diagnosing computer error messages and failures.
  • Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
  • Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
  • Understanding of technology offerings and businesses supported.
  • Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
  • Genuine interest in continuous feedback, learning, and growth opportunities.
  • Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
  • Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.
  • Escalate issues to next-level support if needed.
  • Work with the team and create Technical Knowledge Base articles.
  • Strong analytical and problem-solving skills.
  • Proficient in Ticketing Tools, preferably ServiceNow and Remedy
  • Knowledge of Imaging PCs.
  • Knowledge of Vendor Management.
  • Knowledge of Commissioning & Decommissioning of assets.
Installations, Moves, Adds, Changes (IMAC). The vendor shall be responsible for the coordination and the physical execution of Installations/Moves/Adds/Changes (IMACs). * Basic knowledge of installing software via SCCM / MECM, troubleshooting issue if installation fails and resolve them effectively in timely manner.
  • Provide End User Support, including configuration, build, placement, maintenance and administration for the following types of equipment: desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, and iPhones.
  • Assigning Security Group in AD for the new / existing users, Creating / Managing Email Distribution Lists, Exchange Server Admin Knowledge, Handling Onboarding / Offboarding requests in AD
Tagged as: bilingual, Deskside support, Desktop Support, English, French, Help Desk, infrastructure, IT Help Desk, IT Support, on-site

Direct IT Recruiting