Business Analyst, Enterprise Systems & Process Excellence

Vancouver, BC
$70,000-90,000 per year
Permanent
Full-time

1 day ago

Who we are:For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role:In the Enterprise Systems function, we "fix" and design the central nervous system of the company. We are looking for a Business Analyst who lives at the intersection of process excellence and technology. You will be the bridge between our business stakeholders (Finance, Sales, HR, Marketing, Customer Success, Client Support) and our Technical Product Managers (TPMs). Your goal is to ensure that every system change is rooted in a refined business process, every data flow is visible, and every solution delivers measurable value. If you find beauty in a perfectly optimized Business Process Model and Notation diagram and satisfaction in a seamless cross-functional handoff, you're in the right place.Your responsibilities:

Map current (“as-is”) and future (“to-be”) processes with clarity and precision, identifying inefficiencies, gaps, and workarounds
Partner closely with Technical Product Managers to translate business needs into clear, actionable requirements - making sure the “why” is well understood before the “how” is built
Act as a trusted advisor to stakeholders across Finance, Sales, HR, Marketing, and Customer Success, helping align priorities and shape sustainable solutions
Ensure data flows effectively across systems by documenting dependencies, integrations, and data lineage
Support discovery sessions, process audits, and solution design to ensure we're solving the right problems
Facilitate UAT and support business readiness through practical guides and documentation (including “day-in-the-life” workflows)
Develop and deliver key readiness materials such as impact assessments, process documentation, and training content to support adoption
Keep documentation current and relevant as processes and systems evolve

About You:

You have 5+ years of experience as a Business Analyst, Process Analyst, or similar role within an Enterprise Systems or Digital Transformation environment.
You're familiar with enterprise platforms such as ERP, CRM, and HCM systems and how they connect
You're proficient with tools like Miro, Visio, or Signavio, and comfortable working in Jira/Confluence
You communicate complex ideas clearly to both technical and non-technical audiences
You hold a degree in Business, Information Systems, Industrial Engineering, or bring equivalent practical experience
You naturally think beyond the surface - you understand how actions in one system impact processes downstream
You're experienced in Business Process Management (BPM) and value clear, well-structured process documentation
You bring clarity to ambiguity and produce work that is structured, concise, and easy to follow
You're comfortable working across functions - whether discussing financial processes, sales operations, or HR workflows

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$70,000 - $90,000 CADWhat you can expect:At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.To learn more about our business, culture, and community involvement, visit .Create a Job AlertInterested in building your career at Global Relay? Get future opportunities sent straight to your email. Create alert

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