Team Lead, Student Experience
University of Toronto View all jobs
- Toronto, ON
- Permanent
- Full-time
Req ID: 47583
Faculty/Division: UofT Scarborough
Department: UTSC:Arts & Science Co-op Programs
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00059331
Existing Vacancy: YesDescription:About us:The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.The University of Toronto Scarborough has been a leader in Co-operative education, combining academic study with alternating work terms, for 50 years. Co-operative education gives students an opportunity to test skills learned in the classroom, and to expand their knowledge through related work experience. The Arts and Science Co-op Office is responsible for preparing students in over 50 unique program areas to compete for paid co-op work opportunities. The Office alsois responsible for engaging industry partners who provide these work terms. A coordinated effort among the stakeholders of student, employer, and university Co-op programming contributes to the development of well-qualified graduates who are prepared to assume a productive role in society. With a commitment to equity, diversity and inclusion, the department works closely with campus and employer partners to support students as they work to achieve their academic and Co-op aspirations.This search aligns with the University's commitment to strategically and proactively promote diversity among our community members ( ). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.Your opportunity:Reporting to the Assistant Director, Student Services, the incumbent will lead the overall co-op student experience and student success looking at the full journey from recruitment to graduation. The role has a specific focus on student transition from access to the program, engagement in co-op program activities to support success and transition to work and back to academics, and progression to completion of co-op program requirements. In addition, the Team Lead oversees co-op advising, recruitment and student and industry engagement events, and student communications. This robust role will build and strengthen the co-op community and ensure the student experience is thriving within the co-op department.This will involve ensuring service delivery requirements and standards for the program are being met; developing and implementing recommendations based on student survey and focus groups; implementing plans and process improvements for program services to meet department goals; supervising the day to day work of Co-op Coordinators, Event Coordinator and Marketing Officer who are all contributing to shape the overall student experience. This role will collaborate with other Team Leads, as well as other student services departments (such as Office of Student Experience and Wellbeing, Registrar's Office, Admission and Recruitment) and faculty and staff in academic units, to ensure a holistic approach to student success and a positive student experience in the program.Your responsibilities will include:
- Planning and implementing workflow for a group
- Overseeing day-to-day service delivery requirements and operational needs
- Developing components of programs and initiatives that advance program objectives
- Conducting a detailed analysis of student feedback and learning outcomes to inform program planning activities
- Developing and implementing student retention plans that support strategic objectives
- Developing and implementing marketing plans to promote programs, events and/or initiatives that support strategic objectives
- Responding to and resolving service complaints
- Directing the activities of a group of staff-appointed employees.
- Master's Degree in a relevant area of study (i.e. education, student development, business, psychology) or acceptable combination of equivalent experience
- Minimum five years' direct and recent experience in undergraduate student programming with experience working directly with students, in a post-secondary co-op/career or experiential education environment
- Experience supervising and leading staff is required with demonstrated ability to foster an engaging team atmosphere built on collegiality and respect and motivate both individual and collective accountability to achieve department targets and plans, preferably in a unionized environment
- Direct and relevant experience in recruitment, communication, marketing, and events related to student programming, student transition, and student success
- Experience managing relationships between multiple stakeholder groups and working in a data or target driven environment, building community and engagement, enhancing student experience and student success
- Demonstrated experience in program management (service design and delivery and improvement)
- Experience running student programming and monitoring metrics and developing strategies to support student success
- Must show evidence of a commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment
- Excellent oral and written communication skills are required for managing stakeholder collaboration, and to make strong and confident presentations to a range of audiences
- Ability to work independently with strong organizational skills and a focused attention to detail
- Ability to prioritize work and multi-task
- Good judgement, tact and discretion and able to resolve issues, problems and competing goals
- Excellent computer skills, including proficiency with Word, Excel, PowerPoint, Outlook and CRM systems
- Familiarity with Provincial mandate related to experiential learning
- Familiarity with Student Information Systems tools
- Accountable
- Achievement oriented
- Persuasive
- Problem solver
- Resourceful
- Team player
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Meherun AkhterLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.A job description is available upon requestDiversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .