Job DescriptionWhat is the opportunity?You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.What will you do?Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services filesApply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling servicesField calls from clients and industry professionalsComplete risk reports and ensure a balance between customer service and business risk mindsetResolve issues related to the specific group, function and processWhat do you need to succeed?Must-have2+ years of Collections experienceAbility to formulate intricate Risk Assessment Reports when requiredProven negotiation, solution-finding and decision making skillsAbility to take calls from clients, trustees and service partners in a call centre environmentStrong understanding of the balance between customer service and business risk mindsetResults driven, with a demonstrated ability to review, seek solutions and decisionsAbility to work efficiently in a challenging environmentAbility to work shifts within the hours of 8 am - 6 pm, Monday - FridayNice-to-haveKnowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection HighwaysKnowledge of Bankruptcy, Fraud, Credit Counseling and Consumer ProposalsKnowledge of Personal Products, Loans, Mortgages, Overdrafts and Business ProductsWhat’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards ProgramLeaders who support your developmentAbility to make a difference and lasting impactOpportunity to take on progressively greater accountabilitiesJob SkillsAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MississaugaCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2026-03-13Application Deadline: 2026-06-13Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
