Program/Delivery Manager

ProViso Consulting View all jobs

Story Behind the Need:

Business group: CBE Personalization – The Client Primacy & Personalization team is responsible for ideation, design, engineering, and implementation of software for the Personalization domain.
Project: This role sits within the MarTech Engineering team and supports the delivery of enterprise-scale personalization initiatives across digital and offline channels. The contractor will lead cross-functional delivery efforts across GTM technology, marketing and sales enablement programs, and engineering support for personalized customer experiences.

Candidate Value Proposition:

Exposure to high priority and visibility personalization domain/project, exposure to MarTech space
Inclusive and collaborative working environment that encourages creativity and curiosity.
Access to tools and technology to create meaningful customer experiences.
Work with diverse industry leaders who have experience from top technology companies.

Typical Day in Role:

This role is the Hiring Manager’s “Right hand” person
Works very closely together with the HM to manage the squad, resources and deliverables
Not a typical SDLC environment, more of complex use cases, and keeping an eye on stakeholders and delivery
Lead the delivery of complex, multi-channel personalization programs across digital and assisted channels.
Manage cross-functional teams including engineering, marketing, analytics, and vendor partners to ensure timely and high-quality execution.
Drive agile ceremonies, sprint planning, and backlog grooming with a focus on business outcomes.
Collaborate with stakeholders to define scope, timelines, and success metrics for MarTech initiatives.
Ensure compliance with regulatory and data governance standards throughout delivery.
Provide delivery oversight and remove blockers to enable team velocity and alignment.
Support engineering teams working on platforms such as Adobe Experience Platform (AJO, RT-CDP, Target), Pega CDH, and Salesforce Marketing Cloud.
Champion continuous improvement and delivery excellence across the MarTech portfolio.
Working with architects, MarTech developers, BSAs, Product Team, analytics, delivery and security and governance teams
Platforms in Martech in order of maturity: PegaCDH, Adobe (AEP, AGO)

Candidate Requirements/Must Have Skills:

10+ years of experience in project/program delivery management within large enterprises, preferably in regulated industries (e.g., financial services, healthcare, telecom).
3+ years’ proven track record of delivering personalization and Marketing Tech/Digital/Web technologies
Proven ability to manage multiple stakeholders and drive alignment across business and technical teams.

Nice-To-Have Skills:

Experience working with MarTech platforms including Adobe Experience Platform (AJO, RT-CDP, Target), Pega CDH, and Salesforce Marketing Cloud – strong asset
Experience with Agile methodologies; Scrum experience preferred.
Familiarity with compliance, privacy, and data governance frameworks.
People management skills/experience

Soft Skills Required:

Excellent communication, leadership, and problem-solving skills – very important for this role

Education:

Best VS. Average Candidate:

The ideal candidate brings deep experience in regulated industries, agile delivery, and a strong understanding of modern MarTech platforms. Communication is paramount here, the HM needs consistent and clear communication
This is a mix of program and delivery manager type of role, not clear cut program/project management as related to title, as they will need to lead the delivery of personalization program so looking for candidates who have strong delivery management experience paired with some PM skills.
Ideally someone who is very savvy with stakeholders (lots of visibility with stakeholders for this one unlike the fingers to keys resources they usually look for)

Candidate Review & Selection:

Please note:

Job Details14287Contract2 monthsTorontoRecruiterRecruiter information not available.