Regional Operations Manager - Precision Parcel and Package (Windsor)
- Windsor, ON
- Permanent
- Full-time
- Oversee day-to-day operations across multiple terminals within the Central Ontario region (e.g., Barrie, Pickering, Orilla, Hanover etc.).
- Lead, coach, and develop terminal managers and supervisors to drive accountability, engagement, and continuous improvement.
- Monitor operational KPIs including delivery performance, on-time departures, cost control, safety, compliance, and customer service.
- Drive operational excellence through structured audits, process standardization, and root cause analysis for service failures.
- Ensure compliance with company policies, transportation regulations, and safety standards (e.g., CVOR, WSIB, MTO).
- Collaborate with cross-functional teams including HR, Finance, and Customer Success to resolve escalations and support growth initiatives.
- Implement and oversee corrective action plans tied to performance issues, investigations, or regulatory audits.
- Maintain strong working relationships with clients, partners, and key stakeholders to ensure service expectations are met or exceeded.
- Lead regional planning for seasonal volume spikes, expansion initiatives, or contingency scenarios (e.g., weather, network disruptions).
- Track and manage labor spend, asset utilization, fleet maintenance, and facility standards within budgeted parameters.
- Performs other duties as required
- 5+ years of senior logistics, transportation, or distribution operations experience, with at least 2 years in a multi-site leadership role.
- Strong understanding of regional transportation dynamics and labor environment within Southwestern Ontario.
- Proven leadership, team building, and conflict resolution skills.
- Solid knowledge of transportation compliance (CVOR, Hours of Service, safety audits).
- Ability to manage in a fast-paced, deadline-driven environment with competing priorities.
- Exceptional communication, organizational, and analytical skills.
- Proficiency with logistics technology platforms (TMS, GPS/Fleet tools, reporting systems).
- Willingness to travel frequently within the region.
- Post-secondary education in Business, Supply Chain, or related field preferred.
- Exceptional interpersonal skills
- Strong attention to detail
- Good communications skills (written and verbal)
- Strong self-discipline and initiative
- Creative and effective problem-solving ability
- Ability to work with minimal supervision