Project Manager - Client Services
SGS
- Sidney, BC
- $54,000-60,000 per year
- Permanent
- Full-time
- The development and maintenance of client accounts to ensure maximum client satisfaction and that business potential is maximized.
- To be the key liaison between the client, the laboratory, and SGS AXYS management.
- To work closely with Account Managers to grow the business with existing and new clients.
- Provide consultation, recommendations, data interpretation and other technical assistance to clients in a timely manner.
- Stay current with all SGS AXYS method offerings.
- Provide clear, concise and accurate information to operations via project notes as it pertains to client projects.
- Coordinate work schedules, reports, data, billing and client requests.
- Complete all office related administration tasks in a timely manner, such as CRM updates, LIMS updates, VG requests, reporting and invoice approval.
- Work with accounting staff to facilitate discussions on client account payment habits; assist with collection of monies owed.
- Help arrange/coordinate client site tours, conference, etc.
- May be assigned and coordinate special or ad hoc projects as needed.
- Extended hours will be required periodically.
- Adhere to all OI, Health and Safety Regulations
- A post-secondary education (degree) in a Science related program (Chemistry, Biochemistry, or Environmental Science etc.) is required.
- Experience: >2 years Project Management or related experience with a proven track record.
- More than 10 years experience in an environmental laboratory analysis related field (Wet Chemistry, Gas & Liquid Chromatography, and Sample Reception) is required.
- Relevant combinations of education and experience would be considered.
- Knowledge of good laboratory practices and good management practices.
- Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
- Candidates must be proficient in using various type of computer software (Word, Excel, PowerPoint, Outlook etc.).
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Demonstrates excellent verbal and written communication skills including grammar and composition.
- Ability to work well with others & independently.
- Proven time management skills and a strong attention to detail.
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility