Assistant Food & Beverage Manager

• Support the daily operations of all Food & Beverage outlets to ensure consistent service quality and guest satisfaction.
• Provide hands-on leadership during service periods, supporting the team and assisting with floor operations when required.
• Ensure service standards and brand expectations are consistently met across all outlets.
• Monitor guest feedback and resolve concerns promptly to maintain a positive guest experience.
• Assist with the planning and execution of banquets and special events as required.

• Support recruitment, training, and development of Food & Beverage team members.
• Provide ongoing coaching, performance feedback, and mentorship to supervisors and service staff.
• Assist in maintaining a positive, safe, and engaging work environment that promotes teamwork and accountability.
• Participate in performance evaluations and disciplinary processes when required.
• Lead by example by demonstrating professionalism, service excellence, and strong leadership on the floor.

• Assist with managing departmental labour costs through effective scheduling and staffing strategies.
• Support inventory management, purchasing, and cost control initiatives.
• Ensure accurate cash handling procedures, daily cash reconciliation, and financial reporting are followed.
• Oversee and verify daily duebacks and financial discrepancies, ensuring timely follow-up and resolution.
• Monitor and process gratuity distribution and tip reconciliation to ensure accuracy and compliance with company policies.
• Assist with payroll review and submission, including verifying staff hours, tip allocations, and resolving payroll discrepancies.
• Ensure proper record keeping for all financial and operational documentation.
• Assist with tracking departmental performance, including sales, labour costs, and productivity metrics.
• Contribute ideas and initiatives that drive revenue growth and enhance guest experiences.

• Ensure compliance with company policies, brand standards, and all health and safety regulations.
• Maintain a strong focus on workplace safety and actively support Health & Safety initiatives.
• Conduct regular inspections to ensure cleanliness and maintenance standards are upheld in all guest and service areas.
• Support the implementation and ongoing review of operational policies, procedures, and service standards.

• Participate in daily stand-ups, leadership meetings, and Food & Beverage planning meetings.
• Collaborate with other departments to ensure seamless guest experiences across the property.
• Communicate operational updates, service expectations, and team goals effectively.

• Minimum 2 years supervisory or leadership experience in a high-volume hospitality environment.
• Serving It Right Certification required.
• WSET Wine Certification (Intermediate) or equivalent considered an asset.
• Experience with restaurant and hospitality systems including Squirrel POS, OpenTable reservation management, and Moneris payment processing systems preferred.
• Strong leadership and team development skills.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong verbal and written communication skills.
• Guest-focused mindset with a positive and professional attitude.
• Ability to work flexible hours including evenings, weekends, and holidays.

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• Employee discounts on accommodations, dining, Marina, and Health & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Four Points