ServiceNow ITSM Developer
Artech Information Systems View all jobs
- Toronto, ON
- Contract
- Full-time
Location: Toronto Hybrid (3 days office)
Duration: 6 to 12 monthsPay range: C$53 INC or C$49 T4
Skills Required: Digital : ServiceNow_IT Service Management
Experience Required: 8-10 Years +Canada Life is seeking an experienced ServiceNow Tech Lead to design| build| and deliver scalable ServiceNow solutions across IT and non-IT domains. The role requires strong hands-on development expertise| leadership capability| and experience working in enterprise BFSI environments.Key Responsibilities:
Design| build| test| and deploy ServiceNow solutions using ITSM| Virtual Agent| and the Now Platform.
Develop and configure ServiceNow components including Client Scripts| Business Rules| UI Actions| UI PoliciesScript Includes| REST APIs| Notifications| Reports| Dashboards| PA Indicators
Service Catalog| Workflows| Flow Designer| and Automation
Lead new implementations| enhancements| and backlog development activities.
Build and support integrations between ServiceNow and enterprise systems.
Implement Service Portal solutions using AngularJS.
Support CMDB| Cloud Discovery| and platform upgrades while reducing customizations.
Work closely with business analysts and stakeholders to translate requirements into technical solutions.
Coach and guide developers| administrators| and testers.
Participate in Agile delivery| sprint planning| code reviews| testing| and UAT defect resolution.
Leverage Now Assist and AI-driven capabilities across ITSM| Virtual Agent| HRSD| and CSM.Required Skills:
Experience: 6-8 years of hands-on ServiceNow development experience.
Minimum 2 end-to-end implementations of ServiceNow ITSM and Virtual Agent.
Strong knowledge of the ServiceNow platform and development best practices.
Expertise in Client-side and server-side JavaScript Glide scripting| HTML| CSS| XML Experience with ServiceNow modules such as HRSD| CSM| SecOps| and other non ITSM modules.
Strong integration experience using REST and other integration mechanisms.
Experience working in Agile Sprint-based delivery models.Good-to-Have:
Experience with ITOM| ITAM| SAM| HAM| BCM| APM| App Engine
Experience implementing Now Assist
Excellent communication skills with ability to work across distributed teams