Assistant Manager (Greater Toronto Area)

• Always living the Nandos Values
• Take responsibility for your development and actively work to improve the performance of your team through one on one meetings and constructive feedback.
• Perform under pressure when the shift is challenging by keeping calm, being positive and helping to keep the team fired up
• Be a confident leader who is willing and able to learn things quickly and stay up to date with changes in the business.

• Promotes and celebrate successes individually when Nandocas do well on shift.
• Creates a supportive and encouraging culture during and on shift.
• Supports and keeps Nandocas engaged by upholding standards and holding everyone equally accountable.
• Actively listens to the thoughts and concerns of Nandocas to improve the restaurant environment.
• Works collaboratively with Nandocas and management team to deliver excellent standards and Guest service.
• Seeks to build networks with suppliers that directly and positively impact the restaurant.
• Adapts coaching and feedback in different situations and with different people to get the best result.

• Create a pipeline of future leaders by effectively hiring, training, coaching, and developing your people to take on additional responsibility.
• Responsible for conducting pre-shift meetings and making sure each Nandoca has the resources and support needed to do their job well.
• Ensure all aspects of the people pillar are implemented inclusive of coaching Restaurant Managers when they are responsible for the managing the people area of responsibility.
• Consistently communicate disciplinary actions as required to ensure accountability to Nando's standards and policies.
• Establishes goals and action plans with Restaurant Managers and Nandocas to help drive results.
• Communicate in a clear, effective, and professional way to Nandocas, Guests, and peers to navigate and resolve situations with Nandocas and guests.
• Engage with guests and Nandocas to develop relationships and create lasting connections.
• Monitoring adherence to SOPs and Guest service standards and conducting on-job-coaching as required.
• Partner with Patrao to conduct one-on-ones with the Hourly Nandocas, Trainers, and Shift Leaders.
• Oversee the performance and development of the Trainers and Shift Leads by giving real time feedback and coaching.

• Display complete knowledge and ownership of Nando's food safety and operational standards to ensure and safe guest and Nandoca experience.
• Ensure all aspects of the product and place pillar areas of responsibility are implemented and managed to standard inclusive of coaching restaurant managers who are responsible for either area.
• Using the figure 8 to praise great execution and Guest service and to coach issues that might impact the Guest experience.
• Place all orders by utilizing the order guides by monitoring daily and weekly cleaning schedule.
• Receive all orders against the invoice, checking for temperatures, correct quantities and expire dates, and implementing FIFO. Conduct daily, weekly, and monthly inventory checks and respond to product recalls.
• During and at close of shift actively manage the floor and being present on the floor executing figure 8's.
• Monitor and maintain speed of service standards and gathering information from the team and Guests (food, labor, sales, and Guest satisfaction) to identify opportunities and consistently improve service.
• Conduct shift handover recording all issues, events, and important information in the Manager log.
• Partner with the General Manager to communicate financial related metrics and targets to Restaurant Managers and Nandocas and updating them on weekly performance.
• Collaborate with the General Manager, interpreting, forecasting, and managing the financial side of the restaurant and considering factual data such as month end reports (P&L) to make decisions.

• Must have sound financial and business acumen relevant to running a restaurant.
• Must graduate from manager training within allotted time and have completed any additional training with regards to the Assistant Patrao position.
• Friendly and polite with a professional work ethic
• Flexibility to work different job functions, and shifts
• Must have effective written and verbal communication skills
• Ability to give direction and create a cohesive team environment
• Commitment to quality service, and food and beverage knowledge
• Must demonstrate understanding of safety, sanitation, and food handling procedures and can coach and teach their team
• Ability to work effectively with others in a team-oriented environment
• Must be able to work at any restaurant within the region to which you are applying.
• Must have or be able to get required food/ alcohol licensing and maintain it on an ongoing basis.

• High School diploma or equivalent education (GED), required
• Must have 3-5 Years Manager experience
• Understanding of basic computer and internet navigation skills, required

• Able to independently lift up to 50lbs for an extended period of time
• Must be able to walk and/or stand for 8-10 hours per day
• Hand-eye coordination
• Reaching, bending twisting, stooping
• Pushing and Pulling
• Lifting overhead
• Must be able to climb stairs in restaurants that have multiple levels

• Energetic: outgoing, vibrant personality, goes the extra mile for their team
• Rooted: sees the work as more than just a job and is enthusiastic about success in their role
• Positive: constructive, optimistic and confident
• Dedicated: committed, loyal and steadfast
• Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectivel
• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Team player: engaging, cooperative, contributing and supportive of team members
• Willing: eager, prepared, and quick to act or respond

• Meticulous: demonstrates a commitment to quality and excellence in the execution of work
• Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
• Conscientious: hardworking, diligent and reliable
• Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Team player: engaging, cooperative, contributing and supportive of team members
• Willing: eager, prepared, and quick to act or respond

• Assertive: confidently communicate needs or wishes in a constructive manner
• Resilient: effectively handle stressful or pressurized situations
• Tenacious: persistent regardless of setbacks

• Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing
• Credible: honest, trustworthy, accountable and dependable
• Genuine: keeping everyone's best in at heart

Nando's