Express Lane Service Advisor - Northland Chrysler

Prince George, BC
Permanent
Full-time

15 days ago

Join the ride!Position: Express Lane Service Advisor
Dealership: Northland Chrysler Dodge Jeep Ram
Location: Prince George, BC
Classification: Full-Time, Immediate HireNorthland Chrysler Dodge Jeep Ram is proud to be part of the AutoCanada network, the largest Canadian-owned and publicly traded automotive dealer group operating across Canada and the U.S. We are innovative, data-driven, and committed to operational excellence—but our real success comes from our people.Our dealership thrives on a team-oriented, supportive culture with low turnover. Employees here are empowered to grow their careers, gain hands-on experience, and take advantage of opportunities for advancement within a busy, modern, and fast-paced dealership environment.Why This Role Stands Out

Career growth: Opportunities to move into full-service advisory or management roles
Hands-on training: Manufacturer-backed programs and mentorship to develop skills quickly
High-impact role: Play a key role in creating a positive customer experience every day
Stable, long-term opportunity: Low-turnover, culture-focused dealership with a supportive team
Modern facilities: Exposure to a busy, well-equipped Express Lane service environment

Your area of focus.As an Express Lane Service Advisor, you’ll be the trusted guide for customers seeking quick, efficient, and reliable service. You’ll manage appointments, provide repair estimates, and ensure each customer receives an exceptional experience. This role combines customer service excellence, automotive knowledge, and career development opportunities.This position is ideal for candidates who want to start or grow their service advisory career, earn competitive compensation, and advance in a dealership that values training, mentorship, and long-term career growth.You will receive specialized manufacturer-supported training through the Mopar Express program, giving you hands-on experience and tools to accelerate your service career.What drives your day-to-day?

Welcome customers and understand their vehicle service needs
Estimate costs and time for repairs, including materials, supplies, and labor
Prepare clear, accurate repair orders detailing vehicle problems or symptoms
Connect customers with the right technicians and follow through on service requests
Test-drive vehicles to confirm work is completed to standard
Maintain automotive records for accurate documentation and customer communication
Respond to inquiries in person, online, or by phone
Contribute to a fast-paced, high-volume Express Lane environment while maintaining focus on customer satisfaction
Participate in manufacturer-backed training programs, including Mopar Express, to grow your skills and career

What are the must-haves…

Automotive knowledge and passion for delivering a top-tier customer experience
CDK experience is an asset, but not required
Strong communication, interpersonal, and organizational skills
Ability to thrive in a fast-paced, multi-priority environment
Calm, professional demeanor when handling challenging customer situations
Comfort with technology and automotive service software
Goal-oriented, self-motivated, and eager to grow within a dealership setting

The Perks.

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.Can you picture yourself here already?We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.#LI-IA1

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