Claims Manager, Multiline - USE

Intact Financial

  • Laval, QC
  • Permanent
  • Full-time
  • 7 days ago
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.About the roleWe’re looking for a Claims Manager, Multiline - USE, to join our growing team!What you'll do here:
  • Proactively manage workflow and resources to achieve regional goals and exceed customer expectations.
  • Participate in the development and implementation of business plans and manage day-to-day operations to achieve key business goals.
  • Monitor financial performance and productivity and report monthly to appropriate stakeholders on progress towards specific goals and objectives.
  • Develop, recommend, and implement strategies for loss containment, increased salvage and subrogation returns to improve region’s loss ratios and process & technology improvements.
  • Provide effective leadership by motivating staff, coaching and mentoring their teams, performance management, continuous learning and career development for managers and other staff.
  • Act in a consultative and advisory capacity on claim matters such as policy interpretation and settlement negotiation to help resolve claims related issues.
  • Maintain a respectful and productive business relationship with vendors, service providers, other COEs and internal client groups.
What you bring to the table:
  • College diploma or university degree preferred
  • A minimum of two years in a management function
  • Excellent communication and interpersonal skills with all levels of staff, internal and external customers.
  • Experience in coaching and developing staff
  • Proficiency in a variety of PC software
  • Strong leadership skills
  • Excellent customer service skills
  • Positive attitude while adapting to changing priorities and taking ownership of work
  • Self-starter with a sense of urgency and the ability to work independently under minimal supervision
  • Demonstrated knowledge of Auto Physical Damage line of business
  • Bilingualism (French and English) required. Must interact regularly with colleagues across the country.
What we offerOur hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:A financial rewards program that recognizes your successAn industry leading Employee Share Purchase Plan; we match 50% of net shares purchasedAn extensive flex pension and benefits package, with access to virtual healthcareFlexible work arrangementsPossibility to purchase up to 5 extra days off per yearAn annual wellness account that promotes an active and healthy lifestyleAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesA dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programsInclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you growA Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.We are an equal opportunity employerAt Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Intact Financial