Tim Hortons Associate
Gateway Casinos View all jobs
- Rama, ON
- Permanent
- Part-time
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
- One year or more experience in customer service
- WHMIS
- Knowledge of food and beverage service
- Ability to present and conduct themselves in a professional manner
- Cash handling experience using POS system or cashier register
- Ability to work as a team or independently
- Ability to work under pressure in a fast-paced environment
- Ability to stand for long periods of time
- Ability to lift and move up to 50 pounds
- Work as a team to provide exceptional guest service providing important visual cues for guests that make a positive first impression
- Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge
- Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter
- Prepares all products as required, minimizing food waste, through production of smaller quantities of food more often throughout the day
- Records prepared items and waste on production sheet
- Follows the guaranteed Always fresh procedure to ensure coffee, sandwich and bakery products are always baked fresh and always accurate
- Ensures that all products are prepared and served to the Tim Hortons recipe specification
- Uses proper procedures to ensure the accuracy of every order for every guest
- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest regardless of involvement in the issue
- Maintains and demonstrates expert knowledge of food and beverage products, menus, specials, events and promotions across the property
- Regularly takes temperatures of the required products and records in the Time and Temperature log
- Monitors fridge and freezer product inventory and submits order quantities
- Ensures showcase and product needs are always up to par
- Performs all job duties in a safe and responsible manner
- Adhere to all Tim Hortons quality standards and principles and all Casino Rama policies
- Responsible for keeping all work surfaces, chillers and small equipment clean, organized and sanitized
- Ensures all uniform and grooming standards are followed on each shift
- Perform other related and compatible duties as assigned