Bilingual Patient Service Coordinator

• Handle and document patient inquiries regarding requests for service.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Assess patient service needs in consultation with the Supervisors.
• Schedule licensed employees for care and service assignments such that there is an appropriate match between the patients needs and the employees' qualifications, skills, and abilities.
• Promote consistency of nursing assignments and coordination of services.
• Notify patients and field employees regarding initial and ongoing schedules.
• Complete data entry and maintain accurate current scheduling documentation.
• Required to be available for On-Call shifts for morning, evening, weekend, or holiday coverage.
• Handle and document patient concerns and complaints in a timely manner and escalate as appropriate.
• Meets required scheduling key performance indicators.
• Ensures scheduling is efficient while also being patient centric.
• Participate in ongoing internal and/or external continuing education activities.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties.
• Maintains confidentiality of patient and corporate information
• Participate in processes relating to regulatory and/or contractual reporting requirements.
• Complete other tasks as requested.

• Secondary School Diploma is required.
• Completion of a recognized program such as Licensed Registered Practice Nurse program or a Medical Terminology course preferred.
• A minimum of two years related customer service experience, preferably in healthcare.
• Fluency in the English language, both in written and verbal communication.
• Demonstrated competency in keyboarding and Windows scheduling software.
• Ability to operate all standard office equipment.

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