Personal Support Manager

• Competitive Total Rewards

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through the effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance.
• Utilize projections in determining and forecasting resource needs.
• Implement communication strategies to promote a shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard/orient new employees.
• Follow employee relations/labor relations processes and relevant policies and procedures.
• Facilitate and maintain team development, by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
• Respond to client feedback and service inquires in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals.
• Communicate with staff and stakeholders in an effective and timely manner
• Take appropriate action to understand and meet client needs and preclude refusals of client service

• A regulated health care professional RPN ( Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario
• Bachelor’s degree or diploma is required.
• Minimum 1-year leadership/management is preferred. For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
• A minimum of six (6) months of community nursing experience preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Sound understanding of documentation standards.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work in an on-call after hours rotation
• A vehicle and valid driver’s license – and ability to travel for meetings.
• Current CPR certificate
• Willing and able to provide care for our clients, if required.
• Performance management experience is preferred.

Saint Elizabeth Health Care