Billing and Collections Specialist

Robert Half

  • Waterloo, ON
  • $58,000-65,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Job Description:We are looking for a dedicated Billing and Collections Specialist to join our team in Waterloo, Ontario. In this role, you will oversee key aspects of accounts receivable, ensuring accurate billing, efficient collections, and seamless data management. This position offers an opportunity to contribute to process improvements while collaborating with cross-functional teams to maintain high standards of financial operations.Key Responsibilities
  • Review and validate customer contract details and ensure accurate contract data migration into company database, covering both new agreements and renewals.
  • Manage contract updates in database, including billing modifications, and draft customer communications as required.
  • Process, track, and reconcile daily customer payments and deposits.
  • Collaborate with the Accounts Receivable associate to support collection efforts, striving to meet organizational goals while maintaining strong customer relationships.
  • Efficiently handle high-volume email correspondence via a shared inbox, ensuring effective prioritization.
  • Uphold compliance with internal documentation standards and requirements.
  • Perform regular reconciliations to maintain data accuracy between multiple softwares. Partner with Customer Service and Sales Operations teams to address any discrepancies.
  • Identify opportunities for process improvement within billing and collections functions and recommend enhancements.
Requirements:Qualifications
  • Diploma or degree in Business, Finance, or a related discipline, or equivalent professional experience.
  • 3 to 5 years of demonstrated experience in billing, collections, or accounts receivable roles.
  • Proven ability to maintain high levels of accuracy in data entry and financial records.
  • Strong verbal and written communication skills, with a track record of providing excellent customer service and professional correspondence.
  • Experience using accounting and ERP softwares.

Robert Half