Scheduling Coordinator

• Communicate directly with homeowners via phone, text, and email to schedule appointments with our Solar Educators.
• Follow a structured outreach cadence to ensure all leads are followed up with efficiently and respectfully.
• Provide clear and friendly guidance to customers on next steps, such as submitting their utility bill for analysis.
• Maintain accurate lead and appointment data in our CRM.
• Deliver a professional, empathetic, and educational experience. Ensuring every customer feels supported and informed.
• Collaborate with the sales and operations teams to ensure smooth communication and handoffs.
• Proactively identify opportunities to improve the customer experience and scheduling efficiency.

• Strong written and verbal communication skills, personable, confident, and professional.
• Excellent organizational skills and attention to detail.
• Experience in customer service, appointment scheduling, or administrative coordination is an asset.
• Comfortable using CRM systems, Google, and phone/text communication platforms.
• Self-motivated with a strong sense of ownership and accountability.
• A genuine interest in renewable energy and helping homeowners make informed choices.
• French speaking is a bonus!

• Competitive pay structure.
• Clear growth path within one of Canada’s leading solar companies.
• Supportive, high-performance team culture.
• Meaningful work — helping homeowners save money while supporting a cleaner planet.

Basin Solutions