As a Customer Success Representative at Inspirigent Consulting Services, you will be responsible for fostering strong relationships with our clients and ensuring their success and satisfaction with our enterprise SaaS solutions.You will serve as the primary point of contact for customers, guiding them through onboarding, troubleshooting, and continuous product adoption. The ideal candidate will be proactive, empathetic, and passionate about delivering exceptional customer service.By understanding client needs, you will collaborate closely with internal teams to optimize solutions, drive customer retention, and maintain high satisfaction levels. This role offers a dynamic opportunity to contribute to client success while growing within a fast-paced, collaborative environment.Key ResponsibilitiesIdentify and pursue new business opportunitiesProspect new leads through outbound outreach (email, phone, LinkedIn, events)Conduct product demos (in-person or remote)Handle objections and move deals through the sales cycleSupport marketing campaigns through follow-up and pipeline engagementAttend U.S.-based trade shows and in-person client meetingsMaintain accurate CRM records and report on sales activitiesCollaborate with marketing and sales leadership to improve conversion strategiesMeet or exceed sales targets and KPIsSkills & ExperienceCollege diploma or equivalentMust be legally eligible to work in CanadaMust be able to travel to the United States without restriction (valid Canadian passport or equivalent travel documentation)Exceptional verbal and written communication skills in EnglishWillingness and ability to travel regularly (50%+)Detail-oriented and able to manage multiple prospects simultaneouslyBilingual in English and French (verbal and written) is considered an assetCustomer serviceoriented mindsetAbility to work effectively in a fast-paced, team environmentProficiency with Microsoft Office, internet research, and related toolsWorkplace Policies & ComplianceThis position complies with all applicable Canadian labor laws and provincial employment standardsWe are an equal opportunity employer and welcome applicants from all backgroundsAccommodation for applicants with disabilities is available throughout the hiring process in accordance with applicable human rights legislation
