Bilingual Dispatch Coordinator

WilsonHCG

  • Mississauga, ON
  • Permanent
  • Full-time
  • 13 days ago
Description and RequirementsWork Location: RemotePosition Type: PermanentLocation: Mississauga, Ontario, CanadaRegular Hours of Work: Monday to Friday 8 am to 5 pm with 1 hour lunchAs a Service Administrator, you are part of a large team that is the critical backbone to the success of the National Call Centre department. You assist technicians and customers with obtaining purchase orders and auditing invoices for discrepancies. You will move service work orders through to closing and obtain missing information to accurately bill customers.Job summary:Key Responsibilities:
  • Receive incoming customer calls and input customer requests to be dealt with by service dispatch coordinators
  • Post technician work orders
  • Manage the open work order email inbox and reply to internal emails in a timely manner
  • Request modifications, changes, and additions to customer equipment
  • Receive purchase orders and close completed work orders
  • Liaise with road service technicians to coordinate service calls, post lost time, and provide additional information as needed to support them in their service call duties
Goals:
  • Optimally manage the administration and completion of purchase order processes
  • Maximize the efficiency of onsite services to customers through productive management and administration of technician work orders
  • Accurately oversee the posting of lost time for technicians, work order statuses, and billing and re-billing of services
  • Ensure the timely response to inquiries through support of the queue of customer requests
  • The Service Administrator is key to maintaining data integrity within our business system and for the accurate output of billing to our customers. They also provide back-up support to the Call Centre and both of these important tasks ensure customer satisfaction. The accurate billing allows for prompt payment and an effortless customer experience.
Qualifications:
  • You will need to be responsive with a strong sense of urgency and have a high level of speed and attention to detail to audit technical quotations, maintain data integrity within business systems, and manage order entry processes.
  • You must be a clear and efficient communicator to handle both customer and technician' requests.
  • Your customer care attitude will be the key to your success.
  • Bilingualism, English and French is required.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".

WilsonHCG