Bilingual Dispatch Coordinator
WilsonHCG
- Mississauga, ON
- Permanent
- Full-time
- Receive incoming customer calls and input customer requests to be dealt with by service dispatch coordinators
- Post technician work orders
- Manage the open work order email inbox and reply to internal emails in a timely manner
- Request modifications, changes, and additions to customer equipment
- Receive purchase orders and close completed work orders
- Liaise with road service technicians to coordinate service calls, post lost time, and provide additional information as needed to support them in their service call duties
- Optimally manage the administration and completion of purchase order processes
- Maximize the efficiency of onsite services to customers through productive management and administration of technician work orders
- Accurately oversee the posting of lost time for technicians, work order statuses, and billing and re-billing of services
- Ensure the timely response to inquiries through support of the queue of customer requests
- The Service Administrator is key to maintaining data integrity within our business system and for the accurate output of billing to our customers. They also provide back-up support to the Call Centre and both of these important tasks ensure customer satisfaction. The accurate billing allows for prompt payment and an effortless customer experience.
- You will need to be responsive with a strong sense of urgency and have a high level of speed and attention to detail to audit technical quotations, maintain data integrity within business systems, and manage order entry processes.
- You must be a clear and efficient communicator to handle both customer and technician' requests.
- Your customer care attitude will be the key to your success.
- Bilingualism, English and French is required.