Sr Devops Engineering Manager

• Provide technical direction and leadership for DevOps and platform engineering initiatives.
• Advance the DevOps transformation through modern engineering practices, automation, and continuous improvement.
• Partner with Architecture, Platform, Product, Security, SRE, and Application teams to align DevOps solutions with enterprise standards and technology direction.
• Act as a senior technical escalation point for complex platform, CI/CD, and operational issues.

• Lead, coach, and develop a team of DevOps engineers.
• Foster a collaborative, inclusive, and high-performing team culture.
• Provide guidance on technical growth, best practices, and career development.
• Support workload planning and prioritization to balance delivery, transformation, and operational responsibilities.

• Lead CI/CD platform strategy and delivery (standards, reusable pipelines, and enablement), primarily using GitLab.
• Enable containerized and cloud-native delivery with secure, scalable patterns (e.g., Kubernetes/EKS).
• Enable backend-for-frontend (BFF) and API-based architectures with reliable deployment and operational patterns.

• Provide leadership across AWS and GCP, focusing on reliability, scalability, and cost effectiveness.
• Drive infrastructure automation and configuration management using tools such as Ansible and Infrastructure-as-Code.
• Collaborate with infrastructure and cloud partners to ensure secure, compliant, and efficient environments.
• Support certificate lifecycle management and secure connectivity as part of platform operations.

• Champion observability practices, including monitoring, logging, and alerting.
• Support incident analysis, root cause investigation, and preventive actions.
• Ensure DevOps practices support availability, resilience, and operational readiness.

• Partner with Platform Engineering to enable DevOps practices for platforms such as AEM and Salesforce, especially CI/CD, environment management, and release processes.
• Collaborate with application teams to modernize delivery while respecting platform-specific constraints.

• Post-secondary degree or diploma in Computer Science, Engineering, or a related discipline, or an equivalent combination of education and experience.
• 8+ years of experience in DevOps, DevSecOps, Cloud Engineering, or Platform Engineering roles.
• Prior experience as an application developer is strongly preferred, with a solid understanding of the software development lifecycle (SDLC).
• Experience leading or mentoring technical teams in an enterprise environment.
• Experience working in large, complex organizations; Insurance or financial services experience is an asset.

• Strong experience with container platforms (e.g., Docker, Kubernetes, Amazon EKS).
• Proven expertise in CI/CD (particularly GitLab) and pipeline engineering.
• Hands-on experience with AWS, including cost optimization considerations.
• Experience with Infrastructure-as-Code and automation (e.g., Terraform, Ansible).
• Working knowledge of observability (monitoring, logging, alerting) and related tools.
• Understanding of DevSecOps practices and secure software delivery.
• Familiarity with authentication and integration patterns (e.g., SAML, OAuth, JWT).
• Automation-first mindset focused on reducing manual effort and improving developer experience.
• Experience leading DevOps or platform transformations (not only operating existing tools).
• Strong understanding of cloud cost management and optimization.
• Cloud or DevOps certifications (AWS, Kubernetes, or similar).
• Experience standardizing and scaling observability practices across teams (e.g., Splunk, Dynatrace).
• Experience supporting AEM and Salesforce delivery pipelines is an asset.

• Strong communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to influence and collaborate across teams without direct authority.
• Comfortable balancing hands-on technical work with leadership responsibilities.
• Experience using Agile delivery tools such as Jira and Confluence.

• Willingness to work in a 24/7 operational environment, including occasional on-call rotation based on business needs.

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

• Financial Security: Company-matching pension plan, share ownership program and additional investment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

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