Business Analyst 10327

• Senior business analyst will be supporting CJDD product initiatives, participating in various working groups, expected to collaborate closely with Ministry clients & stakeholders, delivery leads, technical & QA teams, and subject matter experts. Resource will be accountable for application of technical proficiency across different stages of the Software Development Life Cycle including Business Case & Requirements Elicitation, Business Solution & Options Analysis, Business Process Model, Product Journey & feature structure map, User Story (incl. digital User Interface) elaboration & prioritization; play an important role in creating the business architecture artifacts, and validating test strategy & plan, and support activities related to implementation, transition and sustainment.

• Documentation – Participate in creation of high-quality business process / business solution / business architecture / product journey map / system requirement, change management plan & execution, plan & process development for service transition and operation
• Support – Assist with troubleshooting production issues and support day-to-day operations
• Stakeholder Engagement - Liaise with business partners to analyze complex problems, and understand business goals and objectives
• Testing - Support QA team testing activities including taking a key role in Test Strategy & Plan, User Acceptance Testing, and training

• 8+ years of experience as an IT Business Analyst, supporting medium‑ to large‑scale projects with progressively increasing responsibility.
• 5+ years of hands‑on experience collaborating with business stakeholders in functional design sessions, detailed solution design, and issue triage for production.
• 5+ years of experience providing first‑level triage support to business and technical SMEs, identifying design gaps during testing and production.
• Experience as a Scrum Master, with practical application of Agile practices.
• Strong knowledge of Agile methodologies (Scrum/Kanban) and demonstrated ability to apply them effectively.
• Proficient in Agile project work‑tracking tools, including Azure DevOps and JIRA.
• Experience developing Business Architecture and System Requirements Documents.
• Familiarity with traceability matrices, client‑centric approaches, and Agile delivery practices.
• Hands‑on experience designing web user interfaces, including creating mockups using tools such as Figma or similar graphic design platforms.

• Hands-on experience developing user interface requirements

• Proven track record working as part of an Agile team where responsibilities include the planning and delivery of user stories in an Agile SCRUM environment
• Ability to document and analyze business and functional requirements, lead/facilitate JAD sessions and prepare required Architecture Documentation (e.g. Business Architecture Document / System Requirement Document)
• Experience working on large systems implementation projects, ideally with experience in all phases of the system development & product management life cycle
• Business analysis skills and demonstrated experience to provide leadership in the creation of business and functional requirements documentation and to capture the data and information needed to document, validate and analyze business processes for the above noted initiatives
• Using the requirements gathered, the Business Analyst will create Business Cases, Business Architecture / System Requirement Document, other Business requirements artefacts and testing documentation, update work tracking tools
• Knowledge and experience in building documentation towards production readiness such as support model, operational process, SLAs and checklists
• Excellent analytical, logical and interpersonal skills. Hard working and fast learner with self-motivated personality.
• Good analytical, communication skills and ability to work independently and also perform as part of a team.
• Solid presentation, facilitation, interview, and workshop skills
• Business analysis skills and demonstrated experience to provide leadership in the analysis and creation of business and functional requirements and design documentation and to capture the data and information needed to document, validate and analyze business processes for legacy applications being replaced
• Adequate hands-on skill & experience on developing digitial user interface (e.g. using Figma or other graphic tools to design web page mocks up)

• 8+ years’ experience in business analysis for large scale implementations including exposure to gathering technical requirements and analysis of data migration process
• Knowledge of Agile methodologies (Scrum/Kanban) and the proven ability to apply them effectively
• Knowledge of Agile project work tracking tools such as Azure DevOps or JIRA
• Demonstrated experience in creating Business Cases, Business Requirements Document, Business Architecture Document as part of Enterprise architecture artefacts, other Business requirements artefacts, testing documentation, and assist Solution designer/architect in the preparation of technical artefacts including technical design
• Demonstrated experience working on large systems implementation and case management solutions
• Working knowledge of system concepts and development methodologies to support business application
• Demonstrated experience supporting QA teams by creating testing documentation such as Test Cases, Test Plans and Traceability matrix.

• Demonstrated experience in working with technical SMEs and business SMEs in reviewing and analyzing design gaps, provide initial cost and time estimates for change requests and enhancements, assist development team in first level triaging of defects to identify solution gaps and review with business and delivery team
• Demonstrated experience in developing documentation towards production readiness such as support model, SLAs and checklists, and copy books for operational and data migration
• Demonstrated experience in business solution / process model / architecture development, and option analysis.
• Experience with DevOps project tracking tools such as JIRA or Azure DevOps
• Adequate hands-on skill & experience on developing web user interface (e.g. using Figma or other graphic tools to design web page mocks up)

• Demonstrated experience to provide leadership in the creation of business requirements documentation, functional and technical design documentation
• Ability to capture data and information needed to document, validate and analyze business processes of existing legacy systems and map them to the future state processes
• Proven ability to support the client in development of presentation materials, briefing notes and Enterprise Architecture artefacts (e.g. Business Architecture Document / System Requirement Document)
• Hands on experience in working with business stakeholders on functional design sessions and detailed solution design sessions, negotiating on issues for production
• Strong soft skills in business & stakeholder relationship management, able to manage expectations and conflicts while maximize client values

• Previous experience working in Government or Public Sector organizations.
• Experience in working with Case management applications

• Documentations of all type assigned for this role.

• Project Manager/Team Members

• 1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc.

• 8+ years of experience as an IT Business Analyst, supporting medium‑ to large‑scale projects with progressively increasing responsibility.
• 5+ years of hands‑on experience collaborating with business stakeholders in functional design sessions, detailed solution design, and issue triage for production.
• 5+ years of experience providing first‑level triage support to business and technical SMEs, identifying design gaps during testing and production.
• Experience as a Scrum Master, with practical application of Agile practices.
• Strong knowledge of Agile methodologies (Scrum/Kanban) and demonstrated ability to apply them effectively.
• Proficient in Agile project work‑tracking tools, including Azure DevOps and JIRA.
• Experience developing Business Architecture and System Requirements Documents.
• Familiarity with traceability matrices, client‑centric approaches, and Agile delivery practices.
• Hands‑on experience designing web user interfaces, including creating mockups using tools such as Figma or similar graphic design platforms

• Hands-on experience developing user interface requirements

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