Service Coordinator III -Bilingual (English& French),Stationary Metrology

Canada
Permanent
Full-time

1 month ago

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve the website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesReject All Cookies Accept All CookiesSearch JobsJob DescriptionService Coordinator III -Bilingual (English& French),Stationary MetrologySummaryHexagon Manufacturing Intelligence division is seeking for Service Coordinator III - Bilingual (English& French) Oakville/Montreal- location.Job SummaryThe Service Coordinator III Coordinator will drive new service sales across stationary and portable products for all Hexagon Canada customers. Customer retention and recovery will be the focus. They are contacting current and new customers, articulating the value of working with Hexagon as the OEM. Addresses customer and business needs, ensuring prompt response to requests. Review and process services-related work orders, Purchase orders, and RMAs. Oversee to ensure operations run smoothly and to drive outstanding customer service.Job Responsibilities

Drive revenue for Hexagon MI Canada services.
Proactive quoting of customer services for annual calibrations and follow-up to secure orders.
Following up with new customers to introduce local services and ongoing promotions.
Focus on recovering Hexagon's Calibrations and other services and keep the install base database up to date.
Promote Hexagon Service packages.
Collaborate with Service and Commercial Managers on market needs.
Scheduling and coordinating onsite and in-house services through completion.
Arrange service equipment and parts as needed for service visits.
Process service-related work orders through completion in CRM.
Coordinate and interface with other internal departments on service issues:Quotes, Purchase orders, Invoicing, Field Service, warehouse, Credits, and RMA parts.
Review submitted service reports for completeness, verifying with the database all parts and returned materials entered into the system under the designated purchase order. Determine the amount the customer should be invoiced by referring to the service report, original quote, and purchase order.
Assist the service department with other projects as needed.
Adhere to organizational policies related to safety, environmental protection, housekeeping, etc., within the area of responsibility.
Perform other duties and responsibilities as required.

Qualifications

Post-secondary education in Business or equivalent combination of education and experience.
Minimum 5 years of customer service experience.
Bilingual (English& French) written and spoken.
Salesforce or other CRM experience preferred.
Strong proficiency in Microsoft Office with advanced Excel skills.
Strong analytical and technical problem-solving skills
Familiarity with ISO standards would be a strong asset.
Experience with 3-D Coordinate Measuring Machines (CMM) and portable products with Metrology products
Self-starter with excellent time management skills to be able to work independently and take initiative.
Able to maintain good working relationships with all levels of the organization.
Strong communication, written and verbal skills.

Benefits

Comprehensive Benefit Package with health, dental, vision, and health spending account and personal spending account.
RRSP company contribution plan of 5%
Generous paid time off (PTO)
Education and Training opportunities to build your career path….and so much more!

At Hexagon Manufacturing Intelligence Canada, we are committed to creating an inclusive and accessible workplace. Accommodations are available for candidates with disabilities throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation, please let us know, and we will work with you to meet your needs.As part of our hiring process, we may use artificial intelligence (AI)-based tools to help review applications, identify qualified candidates, and improve efficiency. All hiring decisions are made with human oversight to ensure fairness and objectivity.These two statements can go at the very end of the posting. The AI one is the new requirement. Let me know if you have any questions. Please provide the salary range to the candidates. We are to have salary ranges in the posting, but my understanding is that we are not quite ready for this yet. You can provide the range verbally if asked.This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. It is intended to be used as a guide to start the employee working on appropriate company priorities.The information contained in this job description is subject to change based on company priorities and may be amended at any time at the sole discretion of the Employer. All changes are to be reviewed and acknowledged by management prior to approval.Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.Information at a GlanceDivision: Stationary MetrologyJob Title: Service Coordinator III -Bilingual (English& French),Stationary MetrologyJob Function: Customer CareJob Location (Short): Oakville, CAN, L6L 0G4Workplace Type: OnsiteWorkplace Details: Oakville/ Montreal- CanadaReq ID: 2554About HexagonHexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.© 2025 Hexagon AB and/or its subsidiaries. All rights reserved.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
SAP as service providerWe use the following session cookies, which are all required to enable the website to function:

"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data centre
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Hexagon Geosystems

Apply Now