Pharmacy Coordinator
- Edmonton, AB
- Permanent
- Full-time
Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator provides excellent customer service to patients and interacts with Patient Assistant Programs and internal and external stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical setting.Duties and Responsibilities
- Provide exemplary customer service that meets the standards of Bayshore Specialty Rx; customer interaction is largely done via phone/email.
- Create and maintain patient records in pharmacy software, including filing and documenting appropriately according to P&Ps, all activities using required paperwork (logs).
- Manage pharmacy records such as site calendars, appointment changes, dispensing, and shipping schedules.
- Accurately confirm delivery address with specialty programs and patients to ensure arrival at the appropriate destination on time.
- Conduct patient follow-up calls for outstanding accounts.
- Assist the pharmacist/registered pharmacy technician in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps).
- Fax doctors for refills.
- Escalate situations as required to the appropriate pharmacy team member.
- Effectively communicate with both external and internal stakeholders.
- Develop and maintain professional relationships with health care professionals, reimbursement coordinators, and infusion clinics.
- Perform accurate data entry into various systems.
- Perform other administrative duties as assigned.
- High school diploma or GED.
- Excellent customer service skills.
- Typically requires 3+ years of customer service experience.
- Organized and disciplined; strong computer skills.
- Regularly required to talk or hear.
- Use the computer and other equipment and reach with hands and arms.
- Vision requirements include close vision, color vision, night vision, peripheral vision, depth perception, and the ability to adjust focus.