Service Desk Student - Mississauga

• Be given opportunities to contribute to complex projects around the world in meaningful ways.
• Work on problems and gain experience relevant to your field of study in an office environment.
• Collaborate with diverse teams locally and globally.
• Work in an exciting environment where you can apply your academic learning on a daily basis.
• Benefit from formal and informal mentorship from some of the leading minds and authorities in the industry.
• Participate in local Lunch and Learns, Hatch Charity Events, the triannual Student Showcase, and more to develop your skills.
• Join in charitable, social, and sports activities with other Hatch employees.

• Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services.
• Prioritize and manage service support requests in line with expected service levels targets.
• Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects.
• Must be able to deploy image and software to computers locally and remotely.
• Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required.
• Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead.
• Promote and adhere to departmental and organizational information security policies, standards and procedures.
• Perform other related duties incidental to the work described.
• Strive for excellence in customer service in line with the company values and expectations.
• Ability to work overtime or flexible time when required.

• Enrolled in a college diploma or degree program with relevance in PC technical support, computer science, cyber security, network administration or similar field of study.
• Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
• Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required.
• Familiarity with standard helpdesk software and knowledge of remote user support.
• Understanding of Microsoft productivity products, including MS Office, Office 365, Teams, SharePoint, OneDrive.
• Application Support for Adobe products, and other current and new applications that exist within the organization.
• Understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin.
• Exposure to IT Service Management (ITSM) and delivery systems, e.g. Zendesk, ServiceNow, Remedy.
• Strong analytical, problem solving and troubleshooting skills.
• Ability to function well in a team environment; work independently as needed.
• Strong customer focus skills.
• Strong oral and writing proficiency in English.
• All candidates must have legal authorization to work in Canada without employer sponsorship.

• Good understanding of engineering and business fundamentals as they apply to engineering problems and projects.
• Ability to learn quickly and to take on new challenges.
• Collaborative team player with excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Shows critical and creative thinking and problem solving and brings forward solutions for our clients' toughest challenges.
• Adapts and embraces change.

• Work with

• Flexible work environment
• Long term career development
• Think globally, work locally

Hatch