Billing Clerk

Robert Half View all jobs

  • Waterloo, ON
  • Temporary
  • Full-time
  • Just now
Job Description:We are looking for a detail-oriented Billing Clerk to join our team in Waterloo, Ontario. In this long-term contract position, you will play a pivotal role in managing customer billing processes, ensuring accuracy, and streamlining operations within a high-tech engineering environment. This role offers an excellent opportunity to collaborate across departments and contribute to process improvements.Responsibilities:
  • Manage customer requests related to vendor onboarding, information requests, and portal trading relationships.
  • Document and refine end-to-end processes to enhance efficiency in portal registrations, collaborating with IT on system and process improvements.
  • Identify opportunities for automation and implement solutions to optimize billing workflows.
  • Work closely with internal teams, including Legal, Deal Desk, and Finance, to maintain accurate records for portal customers.
  • Resolve portal-related escalations in alignment with customer regulations and legal requirements.
  • Collaborate with Sales and Collections teams to address billing and collections issues, performing account reconciliations to meet month-end and quarter-end targets.
  • Respond to external inquiries regarding billing processes, internal controls, and policies with professionalism and clarity.
  • Ensure compliance with invoicing policies to uphold the company's reputation and brand integrity.
  • Support acquisition integrations by working with project teams to meet billing-related objectives.
  • Take on additional tasks as required to fulfill the overall billing mandate effectively.
Requirements:
  • A minimum of 3 years' experience in a software billing role, preferably within the high-tech or software services industry.
  • Proven ability to manage complex relationships with third-party portal infrastructure such as Ariba, Tungsten, Coupa, and Taulia.
  • Strong expertise in reporting tools, including Excel, Macros, Power BI, and database management.
  • In-depth knowledge of invoicing and collections processes, with a reputation as a trusted advisor to senior sales teams.
  • Advanced skills in billing functions and order-to-cash processes.
  • Familiarity with global billing practices and regulations.
  • Exceptional organizational and communication skills to effectively manage stakeholder relationships.

Robert Half