Bartender

• Guides clientele through all phases of their experience to promote return visits and recommendations.
• Maintains and demonstrates expert knowledge of upcoming sports events, products, the site, menu (food and beverage), wine and beer selection and site events.
• Attracts, greets and provides service to clientele within time guidelines ensuring they feel welcome and receive extraordinary value for their entertainment expense.
• Provides entertainment to guests with flair moves and putting on a show while preparing and expediting beverages accurately according to guidelines and procedures.
• Exhibits proper selling techniques and delivers superior service using company’s procedures and training manual.
• Initiates conversation and encourages clientele feedback and reports to management. Provides input on new marketing ideas.
• Provides solution to guests concerns and ensures clients’ satisfaction within scope of position and financial guidelines.
• Whenever welcomed, gathers clientele e-mail contact info for clientele database use only.
• Notifies clientele of upcoming events in person, via e-mail, social media, or traditional communications. Generates enthusiasm for these events.
• Effectively communicates any clientele preferences to staff and management to ensure superior level of service as per guidelines.
• Maintains inventory of the liquor, cocktail garnishes, glassware and other supplies at the bar.
• Mixes signature cocktails and infused beverages for guests. Recommends new signature cocktails.
• Stocks and cleans work areas as required.
• Adheres to payment, cash handling and credit policies/procedures.
• Monitors guests’ consumption of alcohol and notifies supervisor of over consumption.
• Maintains complete knowledge of and complies with all departmental policies/service procedures and standards.
• Introduces or presents live entertainment as required.
• Attends and participates at off-site community events to promote the restaurant/pub and community gaming centre as required.
• Participates in photo sessions to develop promotional materials as required.
• Performs other job related duties as assigned.

• Trendy sense of style and impeccable attention to personal image and property’s atmosphere

• Excellent interpersonal skills – effective listening, strong judgement, outgoing, fun attitude, enthusiastic, professional
• Ability to entertain and attract guest’s attention
• Proven selling, marketing, and service skills in a dining, retail, or promotions environment
• Effective public speaking skills and presence
• Basic math skills, ability to handle cash and credit and accurately make change
• Intermediate computer skills – e-mail, social media, credit card terminals, order system
• Ability to effectively communicate in English, both written and oral

• 2 years of bartending experience in a high volume casual dining establishment

• Enrollment in or completion of marketing or hospitality diploma/certificate program or equivalent experience preferred
• 3 years’ experience in a high volume restaurant/pub environment(casual dining)
• Serving It Right certificate
• Food Safe Level I certificate
• World Host / Super Host certificate or other similar customer service programs
• WHMIS training preferred
• Tourism, promotion, marketing, entertainment, event training experience preferred
• Fluency in second language preferred.
• Knowledge of specialty food and beverage items

• Must be 19 years or older
• Ability to walk/stand for long periods of time
• Ability to lift up to 35 lbs and ability to lift and move beverage kegs and other bar supplies
• Ability to bend and crouch down low shelf units and reach up to storage area
• Ability to toss and catch accurately – good hand eye coordination
• Ability to work all shifts, weekends, holidays, and special events needed
• Tolerance for use of cleaning chemicals and fragrances found in these environments

Gateway Casinos