Lead, Access Transition Services & Waitlist Mgmt., ALA

Alberta Health Services

  • Edmonton, AB
  • Permanent
  • Full-time
  • 18 hours ago
Your Opportunity:Improve the lives of seniors and people with complex needs through systems-level coordination and operational leadership! Assisted Living Alberta (ALA) is seeking a dynamic and results-driven individual to lead and help ensure provincial Access, Transition Services & Waitlist Management programs meet the highest standards of quality, safety, efficiency, and patient satisfaction. Supporting on-the-ground delivery teams across Alberta, the Lead, Access, Transition Services and Waitlist Management (Lead) will coordinate improved access to continuing care services, apply the Aging-in-the-Right-Place philosophy, and support safe and efficient transitions as clients' care needs evolve. As this is a provincial role, the work location for this position is negotiable within Alberta. ALA is a newly established provincial organization under the oversight of Assisted Living and Social Services (ALSS) committed to transforming Alberta's Continuing Care system. This system includes continuing care, home care, and community care, and is focused on providing wraparound supports to ensure all Albertans can access the care they need, when and where they need it - regardless of age, diagnosis or duration of need. ALA's mission is to enable Albertans to live and age with dignity in environments that best support their health, independence, and well-being. By addressing systemic challenges such as long wait times, limited access for individuals with complex needs, and healthcare system pressures, ALA seeks to deliver timely, integrated, and innovative care solutions which enhance safety, experience, and outcomes. Read on for full details and apply below!Description:The Lead, Access, Transition Services and Waitlist Management (Lead) provides operational leadership and system-level care coordination expertise to on-the-ground delivery teams across Alberta's regional corridors. Reporting directly to the Senior Program Officer, ALC Transition & Integration, the Lead is responsible for overseeing and optimizing the Alberta's centralized access, transition, and waitlist services which are integral to the functioning of Assisted Living Alberta's (ALA) program, ensuring smooth transitions from both acute care and community settings, facilitating operational alignment, and ensuring consistency across all of ALA's diverse zones /corridors. As the Lead, you will provide strategic oversight, operational guidance, and continuous improvement leadership, ensuring safe, high-quality continuing care access and transition services. The Lead, Access, Transition Services and Waitlist Management leads a provincial team committed to providing accessible and equitable services for Albertans requiring continuing care, applying the Aging-in-the-Right-Place philosophy and supporting safe and efficient transitions as the client's care needs evolve. This including monitoring and improving the processes and workflows for client assessments, waitlist management and transitions, ensuring alignment with organizational standards and client needs, addressing systemic barriers to timely placements and transitions, identifying and mitigating risks, and ensuring optimal resource utilization. As the Lead, you will build and maintain effective working relationships with a wide network of internal and external partners to promote collaboration and support impactful quality improvement initiatives related to access, waitlist management, and transition services.
  • Transition Company: Assisted Living Alberta
  • Classification: Lead
  • Union: Exempt
  • Unit and Program: Assisted Living Alberta, Executive
  • Primary Location: North Petroleum Plaza
  • Location Details: As Per Location
  • Negotiable Location: Provincial
  • Employee Class: Regular Full Time
  • FTE: 1.00
  • Posting End Date: 03-OCT-2025
  • Date Available: 20-OCT-2025
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $63.41
  • Maximum Salary: $114.15
  • Vehicle Requirement: Not Applicable
Required Qualifications:A bachelor's degree in nursing, health administration, social work, or a related field. Master's degrees are preferred. A minimum of 10 years of progressive leadership experience in healthcare or social services operations, with a focus on patient flow, transition services, or care coordination.
Additional Required Qualifications:Strong knowledge of Alberta/Canada's acute care, continuing care, and community-based care systems, including provincial regulations, policies, and best practices. Proven ability to support system-wide quality improvement initiatives and manage complex/multi-partner environments while achieving measurable outcomes. Committed to person-centered care, ethical leadership, and professional integrity. Exceptional communication, relationship-building, negotiation, and change management skills. Demonstrated ability to lead, coordinate, and optimize complex Continuing Care functions related to Access, Transition Services & Waitlist Management, ensuring seamless support for zone/corridor-based delivery teams and alignment with ALA's mission. Ability to translate organizational strategy into actionable plans, set priorities, allocate resources, and achieve measurable results. Expertise in leveraging Business Intelligence, analytics, and performance metrics to inform operational decisions, monitor for value, and support continuous improvement across support services. Possesses a high degree of political acuity and deep understanding of Alberta's / Canada's health governance environment, enabling navigation through complex political, organizational and partner systems to advance strategic objectives.
Preferred Qualifications:Master's degree preferred. Certification in Lean, Six Sigma, or other process improvement methodologies. Certification in project management, healthcare leadership, or a related discipline is an asset. Knowledge of Canada's / Alberta's continuing care regulatory environment, reporting requirements, and care standards. Familiarity with centralized care models and integrated service delivery systems. Experience with healthcare information systems.

Alberta Health Services