As a fixed term Customer Service Representative, you will be the first point of contact for all customers with Irving Energy. Your goal will be to ensure all concerns of the customer will be served, including account maintenance, billing inquiries, ordering products, and general contact with the company. Your success will shine with your ability to provide excellence in customer service in relation to product delivery.Kindly note that this is a temporary opportunity offering an 8-month fixed-term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 7:00pm; therefore, your shift may vary with notice.If you are interested in this exciting opportunity with Irving Oil, please apply by April 30, 2026.What We Offer:Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facilityCompetitive Compensation – Including a parking allowanceFlexible Benefits Plan - Including medical and dental benefits that are both in effect from day oneWellness Support – With 24/7 access to our Employee & Family Assistance ProgramOpportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching programYour Responsibilities:Provide guidance to customers requiring budget or financial support when purchasing our products and servicesProvide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added servicesReduce company exposure by doing soft collections when customers call and forward to appropriate Customer Credit Representative as necessaryProvide customer service by taking information for orders of heating oil, and propane, and for product to be delivered on the next scheduled delivery dayMaking service appointments as appropriateProcessing of customer payments via other payment optionsPerform other duties as required to maintain and enhance departmental productivityOutside of standard business hours be responsible for all afterhours activityYour Skills:Strong communication skills with an ability to quickly build rapport and maintain relationshipsProblem solving/decision making skills as well as an ability to multi-taskComputer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skillsAbility to work well with others is requiredExcellent customer service skillsYour Experience:1-3 years contact center experienceExperience working with budgets and finance an assetIrving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.Job Requirements - Work Experience Customer ServiceJob Requirements - Education Diploma/High School Equivalent
