Inside Sales Rep (Full Time) - Thunder Bay, ON
Linde
- Thunder Bay, ON
- Permanent
- Full-time
Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients.Key Accountabilities:
- Responsible for the efficient processing of customer orders, answer and respond to walk-in and telephone sales orders and product inquiries
- Sell gases and welding products to walk-in and telephone customers
- Emphasis on "Up selling" gases and other welding products to walk-in customers or over the phone
- Complete in-town cylinder and micro-bulk deliveries
- Process all cash, charge, and credit card orders and amending orders for invoicing
- Maintain local inventory control and manage branch stock including surplus inventory for hard goods and cylinders
- End of day, week, and month processes (SOX reports, the Big 5 Report, open orders, work bench)
- Process bank daily deposits and cash reconciliation
- Accountable for shipping/receiving of customer orders and branch transfers
- Assist customers with welding applications and products to ensure Linde products meet customer requirements
- Provide assistance to the Territory Manager(s) in serving accounts
- High school graduate or equivalent experience in an industrial supplies or customer service environment.
- A minimum of 2 years related experience
- A work history focusing on customer satisfaction is a pre-requisite
- Must have the ability to "up sell"
- Applicants preferred to have knowledge of the welding industry, process, etc.
- Intermediate to advanced knowledge of Microsoft Office Suite
- Mathematical ability required to calculate prices and gross margins
- Must be self-motivated and capable of working with minimum supervision
- Ability to lift up to 60lbs