Front Desk Agent
Frobisher Inn View all jobs
- Iqaluit, NU
- $23.00 per hour
- Permanent
- Full-time
Wage: Starting at $23.00 per hour
Employment Type: Full-Time and Part-Time Opportunities AvailablePosition OverviewThe Frobisher Inn is currently seeking friendly, professional, and service-driven Front Desk Associates to join our Guest Services team. This role is the first point of contact for our guests and plays a key part in delivering a positive and welcoming experience in Nunavut’s capital city.Key Responsibilities
- Greet guests in a courteous and professional manner at all times
- Complete guest check-in and check-out procedures accurately and efficiently
- Manage reservations, room assignments, and guest inquiries using the hotel property management system
- Handle guest requests, concerns, and complaints with professionalism and discretion
- Process payments, issue receipts, and balance shift transactions
- Communicate effectively with housekeeping, maintenance, and management teams
- Maintain accurate guest records and follow cash-handling and security procedures
- Uphold hotel policies, safety standards, and customer service expectations
- Previous customer service or customer-facing experience is required
- Hotel or hospitality experience is preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain calm in a fast-paced environment
- Dependable, punctual, and professional in appearance and conduct
- Comfortable working shifts including evenings, weekends, and holidays
- This position requires relocation within Canada. Company-provided flight relocation is available to employees who agree to a minimum two-year term of employment
- Subsidized shared staff housing is available for full-time employees only, subject to availability
- This position does not offer employer sponsorship
- Candidates may be considered under the Francophone Mobility Program, if eligible
- Local candidates are strongly preferred