CMDB Manager
EY
- Vancouver, BC
- Permanent
- Full-time
- Design, develop, and implement the CMDB & CSDM framework tailored to the organization's needs and requirements.
- Develop and implement a roadmap to mature the CMDB towards a Service-aware CMDB, enabling businesses to design strategies and make cost-effective decisions.
- Oversee the population of the CMDB with accurate and up-to-date information about IT assets, configuration items, and their relationships.
- Utilize the CMDB dashboard to monitor the health of the CMDB and report findings back to clients.
- Implement change control processes to manage changes to CIs and maintain the integrity of the CMDB.
- Eliminate stale, orphaned, and duplicate CIs in the principal class through functional and technical processes.
- Expert understanding and hands on skills to configure IRE rules, ACL's, business rules, Integrations, discovery schedule and credentials.
- Integrate the CMDB with other IT management systems and tools to enrich the data.
- Establish and maintain relationships between configuration items to accurately represent dependencies and interrelationships within the IT environment.
- Work with ITOM & ITSM and others product owners to ensure correct relationships between CIs, upgrades to plugins & platforms, and data consumption processes for ITSM processes.
- Collaborate with stakeholders to manage licenses for software and hardware by ensuring the right data is in the CMDB.
- Establish and enforce configuration management policies, standards, and procedures to control the lifecycle of configuration items.
- Develop and enforce CMDB governance processes to ensure compliance with organizational policies, regulatory requirements, and industry best practices.
- Conduct audits and assessments to validate the accuracy and completeness of CMDB data.
- Minimum 3 years' experience in data modelling, data model design, object-oriented software design
- Minimum 3 years' experience in designing and usage of relational databases, database normalization techniques, database performance optimization techniques.
- Deep familiarity with the ServiceNow Common Service Data Model (CSDM) and CSDM design patterns to model IT use-cases.
- Understanding of IT Incident, Change and Event Management processes.
- Experience in process mapping, process discovery and process optimization a plus.
- ITIL service design experience
- Support and coaching from some of the most engaging colleagues in the industry.
- Learning opportunities to develop new skills and progress your career.
- The freedom and flexibility to handle your role in a way that's right for you.