Operational Specialist

Laval, QC
Permanent
Full-time

15 days ago

We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally - not to mention ardene.com and our app!We believe that fashion shouldn't be exclusive or intimidating - it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.Want to learn more about Life at Ardene? Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.Description:WHO YOU ARE:We are seeking a dynamic and detail-oriented Operational Specialist to join our Store Operations team. In this role, you will play a key part in supporting the day-to-day operational communication and execution across Ardene's store teams. You will be responsible for managing key tools and processes that ensure stores have the information, resources, and support needed to deliver a seamless customer and employee experience.Reporting to the Operational Excellence and Development Manager, the Operational Specialist's responsibilities include, but are not limited to:

Coordinate and support operational projects, managing timelines and ensuring initiatives are executed on schedule.
Prepare and distribute store communications including weekly memos and operational updates.
Support the weekly Store Operations newsletter with key updates such as promotions, price changes, OMNI KPIs, and loyalty initiatives.
Maintain operational resources and documentation within internal platforms including the Document Centre, OneDrive, and Teams.
Build and manage digital tools and surveys (GoCanvas, SurveyMonkey) to support store operations, feedback, and compliance tracking.
Conduct store visits to assess operational execution, gather feedback, and support consistent implementation of company standards.
Compile and organize store expense reporting and assist with financial documentation and year-end processes.
Collaborate with cross-functional teams including Merchandising, Marketing, HR, and Finance to support operational initiatives and communication.

WHAT YOU'LL NEED:

A minimum of 1-2 years' experience in a similar role;
Completion of post-secondary education in a related field;
Must be bilingual (English and French), written and spoken;
Ability to work in a fast paced environment;
Strong computer skills including knowledge of Microsoft Office (Word, Excel, Powerpoint) as well strong typing skills;
Experience with GoCanvas and Survey Monkey a plus;
Exceptional customer service and verbal communication skills;
Ability to work independently and in a team environment;
Excellent organizational skills with a keen ability to multi-task;
Ability to work in-office 5 days per week.

GROW WITH US!We're pretty proud to say that everything we do starts with our people - whether it's in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America's top retail chains!Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual's race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

Ardene

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