Room Attendant- The Westin Nova Scotian
New Castle Hotels & Resorts
- Halifax, NS
- Permanent
- Full-time
- Be Meticulous -- maintain clean and attractive guestrooms, i.e. make beds, change linens, clean, dust, polish and vacuum to make sure our rooms meet or exceed hotel/franchise standards.
- Focus on Details -- ensure windows are shining, towels are folded correctly, supplies are restocked, closets are neat and clean with the right amount of hangers, etc. -- precision is key!
- Be Organized -- ensure your housekeeping closet and cart area ready to go!
- Be a Team Player -- help your coworkers by pitching, training new staff, participating in department events.
- Be a Housekeeping Ambassador -- Share a warm greeting and a smile with all the guests you encounter (and hopefully they will smile and say hello right back).
- Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working
- Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
- Secure issued keys at all times, report lost or stolen keys immediately
- Follow proper SOP on entering and securing guest rooms
- Thoroughly clean and re-stock guestrooms to New Castle Standards
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up
- Report all lost and found items to the Housekeeping Supervisor immediately
- Keep all hallways, public areas, and closets clean, neat, boomed and vacuumed
- Prepare housekeeping cleaning cart for next day’s use
- Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager
- Complete all assigned cleaning duties in designated area
- Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention